Pendo: Feedback Email Disabled in US Region

Impact: majorStatus: resolvedStarted 2025-05-31 00:56 UTCResolved 2025-05-31 14:31 UTC (14 h)3 updatesSource: stspg.io

Summary

Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Feedback APIFeedback - Feedback API

Timeline of updates

investigating2025-05-31 00:56 UTC
We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
monitoring2025-05-31 03:21 UTC
We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
resolved2025-05-31 14:31 UTC
After a period of monitoring, we consider this issue fully resolved

Rewindex changes for this incident

Major incident: Feedback Email Disabled in US Region 2025-05-31 00:56 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON