# Pendo: Feedback Email Disabled in US Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-31 00:56 UTC · Resolved: 2025-05-31 14:31 UTC · Duration: 14 h
- Updates: 3 · Affected components: Feedback API, Feedback - Feedback API
- [Vendor status page: https://stspg.io/mt5jmth48d8q](https://stspg.io/mt5jmth48d8q)
- [Company: Pendo](https://rewindex.com/company/pendo.md)

## Summary

Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-05-31 00:56 UTC: We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
- **monitoring** 2025-05-31 03:21 UTC: We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
- **resolved** 2025-05-31 14:31 UTC: After a period of monitoring, we consider this issue fully resolved

## Rewindex changes for this incident

- 2025-05-31 00:56 UTC: [Major incident: Feedback Email Disabled in US Region](https://rewindex.com/change/if6bbc654cf7c04.md)


---
Canonical: https://rewindex.com/company/pendo/incidents/61j0cy83pr9j · Markdown: https://rewindex.com/company/pendo/incidents/61j0cy83pr9j.md · JSON: https://rewindex.com/api/v1/companies/pendo/incidents/61j0cy83pr9j · Generated 2026-10-18T13:34:45.502Z