Changes / Pendo / Feedback Email Disabled in US Region
Pendo: Major incident: Feedback Email Disabled in US Region
Summary
Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Feedback Email Disabled in US Region
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-05-31 00:56 UTC
Before: not present
After: 2025-05-31 14:31 UTC
Before: not present
After: Feedback API, Feedback - Feedback API
Before: not present
After: We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
Before: not present
After: We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
Before: not present
After: After a period of monitoring, we consider this issue fully resolved
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Feedback Email Disabled in US Region (this change) Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min. | Major incident |