# Pendo: Major incident: Feedback Email Disabled in US Region

**Summary:** Pendo Legacy Feedback Email was disabled in the US Region in a major outage starting 2025-05-31 00:56 UTC. Pendo re-enabled email at 05-31 03:21 UTC and declared the incident resolved at 2025-05-31 14:31 UTC after monitoring; the incident lasted 13 h 35 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-05-31 00:56 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/mt5jmth48d8q](https://stspg.io/mt5jmth48d8q)
- [Company: Pendo](https://rewindex.com/company/pendo.md)
- Versions: before (none: first archived) → after incident\_version:56/61j0cy83pr9j@fa8f60af5048
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Feedback Email Disabled in US Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-05-31 00:56 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-05-31 14:31 UTC
```

**6. Added: Affected components**

```diff
+ Feedback API, Feedback - Feedback API
```

**7. Added: Update** (investigating) · 2025-05-31 00:56 UTC

```diff
+ We are currently investigating an issue disabling Pendo Legacy Feedback Email. That outage is specific to our US Region.
```

**8. Added: Update** (monitoring) · 2025-05-31 03:21 UTC

```diff
+ We have identified the issue, re-enabled Pendo Legacy Feedback email, and are currently continuing to monitor the situation.
```

**9. Added: Update** (resolved) · 2025-05-31 14:31 UTC

```diff
+ After a period of monitoring, we consider this issue fully resolved
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-05-31 00:56 UTC | Major incident: Feedback Email Disabled in US Region (this change) | outage |

All Pendo changes: [timeline](https://rewindex.com/company/pendo/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if6bbc654cf7c04 · Markdown: https://rewindex.com/change/if6bbc654cf7c04.md · JSON: https://rewindex.com/api/v1/changes/if6bbc654cf7c04 · Generated 2026-10-18T02:31:30.637Z