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Pendo: Investigating | Pendo MCP Authentication – All Regions

Affected components: EU environment (app.eu.pendo.io) - OtherOtherOtherUS1 environment (us1.app.pendo.io) - OtherOtherUS environment (app.pendo.io) - OtherAU environment (app.au.pendo.io) - OtherOtherJPN environment (app.jpn.pendo.io) - OtherOther

Timeline of updates

1. investigating2026-05-08 17:05 UTC

   We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.

2. identified2026-05-08 17:58 UTC

   Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.

3. monitoring2026-05-08 18:24 UTC

   We have successfully rolled back and are now monitoring the issue.

4. resolved2026-05-08 19:09 UTC

   The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pendo profile · Recent Pendo incidents · Markdown · JSON