Changes / Asana / Downtime for the Asana web app

Asana: Major incident: Downtime for the Asana web app

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Downtime for the Asana web app
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-05 21:17 UTC
AddedResolved time#5
Before: not present
After: 2026-01-05 21:50 UTC
AddedAffected components#6
Before: not present
After: App, Australia - App, EU - App, Japan - App, US - App
AddedUpdateinvestigating#7
Before: not present
After: Users are currently unable to begin new sessions in the Asana web app. Our engineers are working to investigate and mitigate this issue as soon as possible. Existing web sessions are unaffected, along with mobile and API traffic.
AddedUpdatemonitoring#8
Before: not present
After: Our engineers have identified and reverted the change preventing users from starting new Asana web app sessions. We're monitoring the situation to ensure recovery. The Asana web app is operational, and other services (mobile, API) are unaffected.
AddedUpdateresolved#9
Before: not present
After: Thank you for your patience. Service is fully restored, and the Asana web app is back to normal functionality.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Downtime for the Asana web app (this change)Major incident

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