# Asana: Major incident: Downtime for the Asana web app

**Summary:** Asana reported a major web app outage preventing new sessions, starting 2026-01-05 21:17 UTC and resolved at 2026-01-05 21:50 UTC (32 min). Existing web sessions, mobile and API traffic were unaffected. Engineers identified and reverted the change blocking new sessions, restoring service. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-05 21:17 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/80sqvdnwlbpw](https://stspg.io/80sqvdnwlbpw)
- [Company: Asana](https://rewindex.com/company/asana.md)
- Versions: before (none: first archived) → after incident\_version:90/966xb9fvsgvb@d7d86fccae71
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Downtime for the Asana web app
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-05 21:17 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-05 21:50 UTC
```

**6. Added: Affected components**

```diff
+ App, Australia - App, EU - App, Japan - App, US - App
```

**7. Added: Update** (investigating) · 2026-01-05 21:17 UTC

```diff
+ Users are currently unable to begin new sessions in the Asana web app. Our engineers are working to investigate and mitigate this issue as soon as possible. Existing web sessions are unaffected, along with mobile and API traffic.
```

**8. Added: Update** (monitoring) · 2026-01-05 21:29 UTC

```diff
+ Our engineers have identified and reverted the change preventing users from starting new Asana web app sessions. We're monitoring the situation to ensure recovery. The Asana web app is operational, and other services (mobile, API) are unaffected.
```

**9. Added: Update** (resolved) · 2026-01-05 21:50 UTC

```diff
+ Thank you for your patience. Service is fully restored, and the Asana web app is back to normal functionality.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-05 21:17 UTC | Major incident: Downtime for the Asana web app (this change) | outage |

All Asana changes: [timeline](https://rewindex.com/company/asana/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i4aafd2708d2d02 · Markdown: https://rewindex.com/change/i4aafd2708d2d02.md · JSON: https://rewindex.com/api/v1/changes/i4aafd2708d2d02 · Generated 2026-10-18T00:38:41.890Z