Changes / Sigma Computing / Chat Support experiencing 3rd party outage
Sigma Computing: Major incident: Chat Support experiencing 3rd party outage
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Chat Support experiencing 3rd party outage
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-09 20:33 UTC
Before: not present
After: 2026-01-09 22:23 UTC
Before: not present
After: Our 3rd party chat system Intercom is currently experiencing an outage as listed here https://www.intercomstatus.com/us-hosting.
If you have an urgent request that requires immediate attention while this outage is ongoing, please go to https://support.sigmacomputing.com and press "Submit a Request" to submit a ticket. Expect response times being slower than usual.
We apologize for this inconvenience and will update this page as the situation develops.
Before: not present
After: Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: Our 3rd party system has updated their incident saying a fix has been implemented. Sigma support team has noticed that the chat application is currently online and our Support Engineers are online but we will continue monitoring for any up new development.
Before: not present
After: Our 3rd party vendor has updated their incident marking it as now resolved. We have confirmed that our chat support system is fully operational and our technical support engineers are available there.
We will mark this incident as resolved as well.
Again we apologize for the inconvenience this has caused, and appreciate your understanding.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Chat Support experiencing 3rd party outage (this change) | Major incident |
All Sigma Computing changes → · Sigma Computing profile · Markdown · JSON