ChangesTeleportTeleport Cloud outage us-west-2
Teleport: Major incident: Teleport Cloud outage us-west-2
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Teleport removed; blue is what they added. Muted text is unchanged context.
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After: Teleport Cloud outage us-west-2
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After: major
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After: postmortem
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After: 2026-01-06 18:36 UTC
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After: 2026-01-06 19:01 UTC
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After: Cloud Service
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After: We're currently investigating an increase in errors in us-west-2.
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After: We've identified the cause and have remediated the issue. We're monitoring the system for full recovery.
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After: The platform has recovered and is fully operational.
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After: On January 6, 2026 at 18:24 UTC, approximately 24% of Teleport Cloud customers experienced an interruption to Teleport Auth and/or Proxy services for up to 24 minutes.
The incident was caused by two concurrent infrastructure events that compounded each other. A resource exhaustion issue on multiple nodes temporarily disrupted scheduling. At the same time, an unrelated scaling event interrupted a backend service responsible for refreshing cloud credentials used by Teleport Auth, which led to authentication failures.
Once the affected infrastructure was removed, service recovery began immediately. Backend services were restored, credentials were refreshed, and impacted Teleport services gradually returned to a healthy state.
We are making changes to improve isolation between critical services, enforce stricter resource limits, and ensure that a single infrastructure disruption cannot prevent credential refresh or delay service recovery in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Tuesday, January 6
1 incident change
- MajorMajor incident
Teleport Cloud outage us-west-2this change