# Teleport: Major incident: Teleport Cloud outage us-west-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-01-06 18:36 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://stspg.io/vbpfll2rqjry](https://stspg.io/vbpfll2rqjry)
- [Company: Teleport](https://rewindex.com/company/teleport.md)
- Versions: before (none: first archived) → after incident\_version:757/79thj5w47wp7@07918ce8eb3e
- Change 1 of 1 for this incident

Incident page (full timeline): [Teleport Cloud outage us-west-2](https://rewindex.com/company/teleport/incidents/79thj5w47wp7.md)
## What changed

**1. Added: Title**

```diff
+ Teleport Cloud outage us-west-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2026-01-06 18:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-06 19:01 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Service
```

**7. Added: Update** (investigating) · 2026-01-06 18:36 UTC

```diff
+ We're currently investigating an increase in errors in us-west-2.
```

**8. Added: Update** (monitoring) · 2026-01-06 18:42 UTC

```diff
+ We've identified the cause and have remediated the issue. We're monitoring the system for full recovery.
```

**9. Added: Update** (resolved) · 2026-01-06 19:01 UTC

```diff
+ The platform has recovered and is fully operational.
```

**10. Added: Update** (postmortem) · 2026-01-12 16:56 UTC

```diff
+ On January 6, 2026 at 18:24 UTC, approximately 24% of Teleport Cloud customers experienced an interruption to Teleport Auth and/or Proxy services for up to 24 minutes. The incident was caused by two concurrent infrastructure events that compounded each other. A resource exhaustion issue on multiple nodes temporarily disrupted scheduling. At the same time, an unrelated scaling event interrupted a backend service responsible for refreshing cloud credentials used by Teleport Auth, which led to authentication failures. Once the affected infrastructure was removed, service recovery began immediately. Backend services were restored, credentials were refreshed, and impacted Teleport services gradually returned to a healthy state. We are making changes to improve isolation between critical services, enforce stricter resource limits, and ensure that a single infrastructure disruption cannot prevent credential refresh or delay service recovery in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-06 18:36 UTC | Major incident: Teleport Cloud outage us-west-2 (this change) | major |

All Teleport changes: [timeline](https://rewindex.com/company/teleport/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6bdee1f8aa84c8 · Markdown: https://rewindex.com/change/i6bdee1f8aa84c8.md · JSON: https://rewindex.com/api/v1/changes/i6bdee1f8aa84c8 · Generated 2026-10-19T21:43:43.744Z