Teleport: Teleport Cloud outage us-west-2
Affected components: Cloud Service
Timeline of updates
- investigating
We're currently investigating an increase in errors in us-west-2.
- monitoring
We've identified the cause and have remediated the issue. We're monitoring the system for full recovery.
- resolved
The platform has recovered and is fully operational.
- postmortem
On January 6, 2026 at 18:24 UTC, approximately 24% of Teleport Cloud customers experienced an interruption to Teleport Auth and/or Proxy services for up to 24 minutes. The incident was caused by two concurrent infrastructure events that compounded each other. A resource exhaustion issue on multiple nodes temporarily disrupted scheduling. At the same time, an unrelated scaling event interrupted a backend service responsible for refreshing cloud credentials used by Teleport Auth, which led to authentication failures. Once the affected infrastructure was removed, service recovery began immediately. Backend services were restored, credentials were refreshed, and impacted Teleport services gradually returned to a healthy state. We are making changes to improve isolation between critical services, enforce stricter resource limits, and ensure that a single infrastructure disruption cannot prevent credential refresh or delay service recovery in the future.
Changes Rewindex caught on this incident
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).