Changes / Salesforce / Service Disruption: Service Cloud Voice, Core Service
Salesforce: Major incident: Service Disruption: Service Cloud Voice, Core Service
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Service Cloud Voice, Core Service
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-01-05 05:10 UTC
Before: not present
After: 2026-01-05 09:05 UTC
Before: not present
After: 1 instance, Core Service, Service Cloud Voice
Before: not present
After: Customers experienced a service disruption impacting Salesforce core services and Service Cloud Voice, which was initially messaged under this Trust posting (https://status.salesforce.com/incidents/20003578). The incident has been resolved as of 09:05 UTC following the deletion of an unhealthy metadata pod and Cloud Store node.
We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Service Disruption: Service Cloud Voice, Core Service (this change) | Major incident |
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