# Salesforce: Major incident: Service Disruption: Service Cloud Voice, Core Service

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-05 05:10 UTC · Detected: 2026-10-18 05:26 UTC
- [Source: https://status.salesforce.com/incidents/20003579](https://status.salesforce.com/incidents/20003579)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20003579@f0b58f8ac056
- Change 1 of 1 for this incident

Incident page (full timeline): [Service Disruption: Service Cloud Voice, Core Service](https://rewindex.com/company/salesforce/incidents/20003579.md)
## What changed

**1. Added: Title**

```diff
+ Service Disruption: Service Cloud Voice, Core Service
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-05 05:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-05 09:05 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Core Service, Service Cloud Voice
```

**7. Added: Update** (update) · 2026-01-05 11:20 UTC

```diff
+ Customers experienced a service disruption impacting Salesforce core services and Service Cloud Voice, which was initially messaged under this Trust posting (https://status.salesforce.com/incidents/20003578). The incident has been resolved as of 09:05 UTC following the deletion of an unhealthy metadata pod and Cloud Store node.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-05 05:10 UTC | Major incident: Service Disruption: Service Cloud Voice, Core Service (this change) | outage |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i78723d4bc5fc7b · Markdown: https://rewindex.com/change/i78723d4bc5fc7b.md · JSON: https://rewindex.com/api/v1/changes/i78723d4bc5fc7b · Generated 2026-10-18T12:19:07.806Z