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Salesforce: Service Disruption: Service Cloud Voice, Core Service

Affected components: Core ServiceService Cloud Voice1 instance

Timeline of updates

1. update2026-01-05 11:20 UTC

   Customers experienced a service disruption impacting Salesforce core services and Service Cloud Voice, which was initially messaged under this Trust posting (https://status.salesforce.com/incidents/20003578). The incident has been resolved as of 09:05 UTC following the deletion of an unhealthy metadata pod and Cloud Store node. We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

Rewindex changes for this incident

• Major incident: Service Disruption: Service Cloud Voice, Core Service 2026-01-05 05:10 UTC

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