# Salesforce: Service Disruption: Service Cloud Voice, Core Service

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-05 05:10 UTC · Resolved: 2026-01-05 09:05 UTC · Duration: 3.9 h
- Updates: 1 · Affected components: Core Service, Service Cloud Voice, 1 instance
- [Vendor status page: https://status.salesforce.com/incidents/20003579](https://status.salesforce.com/incidents/20003579)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)

## Timeline of updates

- **update** 2026-01-05 11:20 UTC: Customers experienced a service disruption impacting Salesforce core services and Service Cloud Voice, which was initially messaged under this Trust posting (https://status.salesforce.com/incidents/20003578). The incident has been resolved as of 09:05 UTC following the deletion of an unhealthy metadata pod and Cloud Store node.  We apologize for how you and your business may have been affected by this incident. We will thoroughly investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

## Rewindex changes for this incident

- 2026-01-05 05:10 UTC: [Major incident: Service Disruption: Service Cloud Voice, Core Service](https://rewindex.com/change/i78723d4bc5fc7b.md)


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Canonical: https://rewindex.com/company/salesforce/incidents/20003579 · Markdown: https://rewindex.com/company/salesforce/incidents/20003579.md · JSON: https://rewindex.com/api/v1/companies/salesforce/incidents/20003579 · Generated 2026-10-18T11:26:27.950Z