ChangesRetell AIOutbound Calling Service Degradation
Retell AI: Major incident: Outbound Calling Service Degradation
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Retell AI removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Outbound Calling Service Degradation
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-09 08:30 UTC
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After: 2026-01-09 10:26 UTC
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After: End to End Calling - Phone Call, Phone Call
Before: not present
After: Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
Before: not present
After: The root cause has been traced to our telephony stack provider.
The issue has been escalated to their support team, who are actively triaging the incident.
Before: not present
After: The issue should have been resolved, we are closely monitoring the status.
Before: not present
After: The issue has been fixed
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Friday, January 9
1 incident change
- MajorMajor incident
Outbound Calling Service Degradationthis change