Retell AI: Outbound Calling Service Degradation
Affected components: End to End Calling - Phone CallPhone Call
Timeline of updates
- investigating
Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
- identified
The root cause has been traced to our telephony stack provider. The issue has been escalated to their support team, who are actively triaging the incident.
- monitoring
The issue should have been resolved, we are closely monitoring the status.
- resolved
The issue has been fixed
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).