# Retell AI: Outbound Calling Service Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-09 08:30 UTC · Resolved: 2026-01-09 10:26 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: End to End Calling - Phone Call, Phone Call
- [Vendor status page: https://stspg.io/stl9h2dztvs7](https://stspg.io/stl9h2dztvs7)
- [Company: Retell AI](https://rewindex.com/company/retell-ai.md)

## Timeline of updates

- **investigating** 2026-01-09 08:30 UTC: Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
- **identified** 2026-01-09 09:58 UTC: The root cause has been traced to our telephony stack provider.  The issue has been escalated to their support team, who are actively triaging the incident.
- **monitoring** 2026-01-09 10:17 UTC: The issue should have been resolved, we are closely monitoring the status.
- **resolved** 2026-01-09 10:26 UTC: The issue has been fixed

## Rewindex changes for this incident

- 2026-01-09 08:30 UTC: [Major incident: Outbound Calling Service Degradation](https://rewindex.com/change/i9f0254044fd254.md)


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Canonical: https://rewindex.com/company/retell-ai/incidents/vs3g90n6ldsf · Markdown: https://rewindex.com/company/retell-ai/incidents/vs3g90n6ldsf.md · JSON: https://rewindex.com/api/v1/companies/retell-ai/incidents/vs3g90n6ldsf · Generated 2026-10-20T00:52:16.035Z