What vendors changed

DDrataSafeBase AI Questionnaire Service (AIQA) Down

SafeBase’s AIQA, Ask AI, and AI Search features were affected by a Google Cloud Vertex AI API outage, rated critical by the vendor. The incident started at 2025-12-11 13:36 UTC and was resolved at 2025-12-11 22:41 UTC, lasting 9 h 4 min. The vendor reported Google’s fix restored its pipelines before monitoring.

Help ScoutConnections Issues

Help Scout reported a major connection incident affecting Beacon, Docs Sites and Web App, with slow page loads and timeouts reported in the web app. It started at 2025-12-11 12:06 UTC, lasted 59 min, and was resolved at 2025-12-11 13:06 UTC; performance was stable, but the identified root cause was not disclosed.

Bunny.netStorage Issues in Brazil Region

Bunny.net reported a major Edge Storage outage affecting its Brazil storage nodes, starting at 2025-12-11 08:56 UTC and resolved at 2025-12-11 09:02 UTC, lasting 6 minutes. The vendor said a transient networking issue was addressed.

ConfluenceErrors installing Connect on Forge Apps in Confluence

Confluence reported a critical incident blocking Connect on Forge app installations and potentially cloud migrations including Confluence Apps; currently installed apps were not expected to be affected. It started at 2025-12-11 01:08 UTC and resolved at 2025-12-11 04:37 UTC, lasting 3 h 28 min. A problematic change was rolled back, and app installation behavior was verified as working.

GitLabIncrease in errors when using SSH signatures

UpstashConnectivity issue impacting Regional Databases in US-East-1

Upstash reported a major connectivity incident affecting Regional Databases in US-East-1 from 2025-12-10 11:50 UTC to 2025-12-10 12:08 UTC, lasting 17 min. Database replicas had connectivity issues with each other and were successfully reconnected; other regions and Global databases were not impacted.

LLlamaIndex[LlamaCloud EU] Partial outage on Index

IInfluxData (InfluxDB Cloud)Query errors in AWS eu-central-1 (Serverless)

MatillionScheduled Pipelines not triggering

Scheduled pipelines were not triggering across all Schedules, affecting the EU Region - Scheduler, Scheduler, and US Region - Scheduler. Matillion rated the incident major; it started at 2025-12-08 19:10 UTC and was resolved at 2025-12-08 20:41 UTC, lasting 1 h 30 min. No cause or fix was stated.

Squarespace3D Secure purchase attempts for subscriptions are failing

Squarespace reported a major Accounts & Billing outage in which 3D Secure subscription purchase attempts failed, preventing affected customers from completing purchases. It started at 2025-12-08 17:02 UTC and was resolved at 2025-12-08 18:23 UTC, lasting 1 h 20 min. Squarespace said the issue related to third-party services and 3D Secure payments; no specific fix was stated.

SanityVercel - Unable to create new Sanity integrations

A major Partner Integrations outage prevented creation of new Vercel integrations with Sanity; existing integrations were unaffected. It ran from 2025-12-08 09:50 UTC to 2025-12-08 18:58 UTC, lasting 9 h 8 min. Sanity applied updates that Vercel confirmed before resolution.

SSalesforceService Disruption: Core Service

SSvix[US only] Large messages (>300kb) experienced delayed delivery in the US region.

HHoneycombQuerying and Ingest issues in EU

Honeycomb reported a major EU incident affecting event ingest, querying, Activity Log, and Trigger & SLO alerting, starting 2025-12-05 20:49 UTC and lasting 11 days 18 h. Some environments saw elevated ingest errors and delayed notifications; Honeycomb reported a critical loss of Kafka redundancy and migrated to a new Kafka cluster, with all systems operational at resolution.

PPinecone[Serverless][GCP][us-central1] 5xx errors on some read operations for some namespaces

Pinecone reported a major incident affecting Serverless Indexes in GCP us-central1, with 5xx errors on some read operations for some namespaces. It ran from 2025-12-05 18:36 UTC to 2025-12-05 20:42 UTC, lasting 2 h 6 min. A fix was implemented by 20:01 UTC; no cause was stated.

MatillionAuthentication issues impacting login into Designer and Hub

Matillion reported a critical authentication outage affecting login to Designer and Hub from 2025-12-05 11:24 UTC to 2025-12-05 12:31 UTC, lasting 1 h 6 min. Scheduled pipelines were not impacted. Matillion identified the issue, reported implementing a fix, and marked the incident resolved.

SSecureframeIncreased error rates with login

Secureframe reported a major incident affecting Web Application logins, with increased error rates starting at 2025-12-05 09:22 UTC. A fix was implemented at 09:27 UTC, and the incident was resolved at 2025-12-05 09:36 UTC; the reported duration was 13 min.

BbeehiivNetwork infrastructure issue

MakeMake services currently not accessibleEvent

Make reported a major outage affecting website access, login and all execution zones, with webhook receipt limited, starting 2025-12-05 09:18 UTC and resolved at 2025-12-05 10:31 UTC (1 h 12 min). Make suspected Cloudflare; access returned following Cloudflare’s reported fix. Some scenarios may have been automatically disabled after repeated third-party errors, warranting customer checks.

LLatticeIssue with upstream providerEvent

Lattice reported a critical outage of the Lattice Application caused by an upstream Cloudflare issue, starting at 2025-12-05 09:16 UTC and resolved at 2025-12-05 09:30 UTC (13 min). Cloudflare reported implementing a fix, and Lattice confirmed the application was loading successfully.

CloudinaryCloudinary Support Portal Outage

Cloudinary reported a critical Support Site outage starting 2025-12-05 09:16 UTC, preventing affected users from viewing tickets or submitting requests. The portal was back online at 09:24 UTC; the incident was resolved at 2025-12-05 14:04 UTC, with a recorded duration of 4 h 48 min. Cloudinary services were unaffected, and existing tickets and data remained safe.

DDrataIssues loading Drata sites due to upstream provider outageEvent

Drata reported a critical outage affecting loading of app.drata.com, drata.com and Trust Center pages due to a Cloudflare outage. It started at 2025-12-05 09:11 UTC and lasted 9 min, resolving at 2025-12-05 09:20 UTC after Cloudflare implemented a fix; Drata confirmed all sites were working as expected.

CCanvaCanva is down due to Cloudflare outageEvent

Canva reported a critical outage caused by a Cloudflare outage, starting at 2025-12-05 09:09 UTC and lasting 33 min. Services fully recovered by 2025-12-05 09:42 UTC, when Canva confirmed all systems were operational.

AAshbyAshby Unavailable Due to Upstream Provider

Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution.

WiseService unavailable

UpstashUpstash Console and Context7 Console is Currently Experiencing issues

Upstash reported a critical outage affecting Upstash Console and Context7 Console, starting at 2025-12-05 09:03 UTC and resolved at 2025-12-05 09:18 UTC, with a computed duration of 14 min. An upstream provider confirmed an incident; no specific fix was stated.

PrismaPrisma Console is experiencing a partial outageEvent

PostmanPostman is not loading

Postman was not loading for users in a critical outage affecting listed services in Europe and the US, starting 2025-12-05 09:03 UTC and resolved at 2025-12-05 09:27 UTC (computed duration: 23 min). Postman reported investigating increased error rates from a vendor and implemented a fix at 09:15 UTC.

npmIssue connecting to website and registry

GitLabGitLab.com is down due to Cloudflare outageEvent

AAblyAbly website, customer dashboard & Control API issues

Ably reported a critical incident affecting connectivity to ably.com, customer dashboards, the Control API (control.ably.net), the Ably blog and CMS; realtime services were unaffected. It started at 2025-12-05 08:59 UTC and was resolved at 2025-12-05 09:18 UTC, lasting 19 min.

AircallAircall Support Portal unavailable

Aircall’s Support Portal was unavailable in a vendor-rated critical incident starting 2025-12-05 08:57 UTC, resolved at 2025-12-05 09:26 UTC after 29 min. Aircall attributed the outage to a global network infrastructure provider incident; ticket submission returned during recovery, and the provider implemented a fix before all support channels were confirmed operational and stable.

SSalesforceService Disruption: Account Manager, Analytics Cloud, B2 CCore

UUnbounceLive Pages Not LoadingEvent

Unbounce reported a major outage starting 2025-12-05 08:47 UTC, with a computed duration of 0 min; its update describes disruption between 08:47 and 09:12 UTC. A Cloudflare outage made all live pages and the Unbounce app inaccessible, with no data collected; pages and data collection recovered after Cloudflare resolved the issue.

RRunwaySignificant delays in asset generation

Runway reported a major asset-generation degradation affecting App, Backend and Public API from 2025-12-05 02:35 UTC to 2025-12-05 03:51 UTC, lasting 1 h 15 min. Users faced significant delays and generation failures; a fix was deployed, with Gen4 Turbo backlog-related queue delays noted before full resolution.

SSalesforceSalesforce Data Cloud Feature Disruption: Customer360 Audiences

Windsurfand CCodeiumWebsite login and pages load issue

Windsurf reported a major website login and page-loading outage from 2025-12-04 22:31 UTC to 2025-12-05 01:26 UTC, lasting 2 h 55 min. A fix was implemented at 12-04 23:29 UTC, followed by monitoring; the incident was resolved.

AAshbyAll-in-One - Elevated Errors When Accessing Application Review

Ashby reported a major incident causing elevated errors when accessing Application Review in All-in-One, affecting Recruiting. It started at 2025-12-04 19:25 UTC and was resolved at 2025-12-04 21:18 UTC, lasting 1 h 52 min; Ashby reported implementing a fix at 12-04 20:47 UTC.

SSmartsheetDocument Generation Request Delays

Smartsheet reported major Document Generation delays affecting automations and manual requests to download documents or attach them to rows. The incident ran from 2025-12-04 18:55 UTC to 2025-12-04 21:26 UTC (2 h 31 min). Smartsheet attributed delays to increased back-end service load following a recent code change, implemented a fix, and confirmed full restoration.

DDrataConnectivity issues with EU API

Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC.

OOmni AnalyticsSlowness in Omni detected

Omni Analytics reported a major incident affecting access and causing slowness in Ireland from 2025-12-04 09:15 UTC to 2025-12-04 17:12 UTC, lasting 7 h 57 min. Certain configurations with very large numbers of model extensions could trigger an internal database query that exhausted resources; mitigation was stable at resolution, with a permanent fix in development.

SSentinelOneUS-EAST-01 Consoles

SentinelOne reported a major US-EAST-01 degradation affecting management console access for some customers in USA (NA1), with slower-than-normal performance. It lasted 2 h 2 min, from 2025-12-04 08:30 UTC to 2025-12-04 10:32 UTC. A fix was applied, and all services were fully restored; no specific cause was stated.

SSambaNovaAll Cloud services intermittently unavailable

KKlaviyoCustomer Agent Follow Up Prompts not Appearing

Klaviyo reported a major Customer Agent Web Chat outage starting 2025-12-03 19:57 UTC, lasting 38 min and resolved at 2025-12-03 20:36 UTC. Missing follow-up prompts prevented users from continuing conversations or escalating to a human agent; SMS chat was unaffected. Klaviyo identified a recent change as the cause and restored prompts by reverting it.

PPinecone[Serverless][AWS][us-west-2] 5xx errors on read path operations for some namespaces

Pinecone reported a major incident causing 5xx errors on read-path operations for some Serverless namespaces in AWS us-west-2, affecting customer reads. It started at 2025-12-03 15:53 UTC and was resolved at 2025-12-03 16:40 UTC, lasting 46 min; Pinecone implemented a fix but did not state a cause.

QuickBooks OnlineSome customers are unable to view or create Sales Forms in to QuickBooks Online

Some QuickBooks Online customers in the United States could not view or create Sales Forms or create sales transactions in a major-impact outage. It started at 2025-12-03 15:09 UTC and was resolved at 2025-12-03 16:32 UTC, lasting 1 h 22 min. A fix was implemented and monitored before resolution.

LLeverLever Sandbox Down

Lever reported a critical Sandbox outage starting 2025-12-03 13:50 UTC, affecting customers’ ability to log in to sandbox environments. A fix was implemented by 2025-12-03 14:13 UTC, and the incident was resolved at 2025-12-03 14:31 UTC after 41 min.

SSalesforceMarketing Cloud Disruption: Marketing Cloud Core Service

CConfluentFlink job submission and job scale operations are affected in GCP asia-northeast1, europe-west8, europe-north1, southamerica-east1

Confluent reported a major outage affecting Flink job submission and scaling in GCP asia-northeast1, europe-west8, europe-north1, and southamerica-east1, leaving jobs Pending or Stopping. Symptoms began 2025-12-02 19:53 UTC; the recorded incident started 2025-12-02 21:37 UTC and lasted 4 h 26 min. Fixes restored all affected regions; resolution was recorded at 2025-12-03 02:04 UTC.