Changes / Drata / Connectivity issues with EU API
Drata: Critical incident: Connectivity issues with EU API
Summary
Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Connectivity issues with EU API
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-12-04 10:36 UTC
Before: not present
After: 2025-12-04 10:50 UTC
Before: not present
After: API EU, EU - API EU, Web Application
Before: not present
After: Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
Before: not present
After: We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
Before: not present
After: This incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Connectivity issues with EU API (this change) Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC. | Major incident |