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Drata: Connectivity issues with EU API

Impact: criticalStatus: resolvedStarted 2025-12-04 10:36 UTCResolved 2025-12-04 10:50 UTC (13 min)3 updatesSource: stspg.io

Summary

Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web ApplicationAPI EUEU - API EU

Timeline of updates

investigating2025-12-04 10:36 UTC
Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
monitoring2025-12-04 10:39 UTC
We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
resolved2025-12-04 10:50 UTC
This incident is now resolved.

Rewindex changes for this incident

Critical incident: Connectivity issues with EU API 2025-12-04 10:36 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Drata profile · Recent Drata incidents · Markdown · JSON