# Drata: Connectivity issues with EU API

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-04 10:36 UTC · Resolved: 2025-12-04 10:50 UTC · Duration: 13 min
- Updates: 3 · Affected components: Web Application, API EU, EU - API EU
- [Vendor status page: https://stspg.io/h9rfg0krh6ss](https://stspg.io/h9rfg0krh6ss)
- [Company: Drata](https://rewindex.com/company/drata.md)

## Summary

Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-04 10:36 UTC: Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
- **monitoring** 2025-12-04 10:39 UTC: We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
- **resolved** 2025-12-04 10:50 UTC: This incident is now resolved.

## Rewindex changes for this incident

- 2025-12-04 10:36 UTC: [Critical incident: Connectivity issues with EU API](https://rewindex.com/change/i671c601315585d.md)


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Canonical: https://rewindex.com/company/drata/incidents/xz0xm8c20sp6 · Markdown: https://rewindex.com/company/drata/incidents/xz0xm8c20sp6.md · JSON: https://rewindex.com/api/v1/companies/drata/incidents/xz0xm8c20sp6 · Generated 2026-10-18T10:41:00.048Z