# Drata: Critical incident: Connectivity issues with EU API

**Summary:** Drata reported a critical EU API incident preventing customers from logging in to the Web Application in the EU region. It started at 2025-12-04 10:36 UTC and was resolved at 2025-12-04 10:50 UTC, lasting 13 min; Drata reported implementing a fix and restoring login access at 10:39 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-04 10:36 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h9rfg0krh6ss](https://stspg.io/h9rfg0krh6ss)
- [Company: Drata](https://rewindex.com/company/drata.md)
- Versions: before (none: first archived) → after incident\_version:309/xz0xm8c20sp6@05935c0b824d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connectivity issues with EU API
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-04 10:36 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-04 10:50 UTC
```

**6. Added: Affected components**

```diff
+ API EU, EU - API EU, Web Application
```

**7. Added: Update** (investigating) · 2025-12-04 10:36 UTC

```diff
+ Our team is currently investigating an issue in which customers can't login to Web Application in EU region.
```

**8. Added: Update** (monitoring) · 2025-12-04 10:39 UTC

```diff
+ We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal.
```

**9. Added: Update** (resolved) · 2025-12-04 10:50 UTC

```diff
+ This incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-04 10:36 UTC | Critical incident: Connectivity issues with EU API (this change) | outage |

All Drata changes: [timeline](https://rewindex.com/company/drata/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i671c601315585d · Markdown: https://rewindex.com/change/i671c601315585d.md · JSON: https://rewindex.com/api/v1/changes/i671c601315585d · Generated 2026-10-18T02:55:15.582Z