Changes / QuickBooks Online / Some customers are unable to view or create Sales Forms in to QuickBooks Online

QuickBooks Online: Major incident: Some customers are unable to view or create Sales Forms in to QuickBooks Online

Summary

Some QuickBooks Online customers in the United States could not view or create Sales Forms or create sales transactions in a major-impact outage. It started at 2025-12-03 15:09 UTC and was resolved at 2025-12-03 16:32 UTC, lasting 1 h 22 min. A fix was implemented and monitored before resolution.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Some customers are unable to view or create Sales Forms in to QuickBooks Online
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-12-03 15:09 UTC
AddedResolved time#5
Before: not present
After: 2025-12-03 16:32 UTC
AddedAffected components#6
Before: not present
After: QuickBooks Online - United States, United States
AddedUpdateinvestigating#7
Before: not present
After: Some customers are currently unable to create sales transactions in their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Some customers are unable to view or create Sales Forms in to QuickBooks Online (this change)
Some QuickBooks Online customers in the United States could not view or create Sales Forms or create sales transactions in a major-impact outage. It started at 2025-12-03 15:09 UTC and was resolved at 2025-12-03 16:32 UTC, lasting 1 h 22 min. A fix was implemented and monitored before resolution.
Major incident

All QuickBooks Online changes → · QuickBooks Online profile · Markdown · JSON