# QuickBooks Online: Major incident: Some customers are unable to view or create Sales Forms in to QuickBooks Online

**Summary:** Some QuickBooks Online customers in the United States could not view or create Sales Forms or create sales transactions in a major-impact outage. It started at 2025-12-03 15:09 UTC and was resolved at 2025-12-03 16:32 UTC, lasting 1 h 22 min. A fix was implemented and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-12-03 15:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3fj0tcv4t4yj](https://stspg.io/3fj0tcv4t4yj)
- [Company: QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)
- Versions: before (none: first archived) → after incident\_version:221/60f8n7pyjfz5@33d574b05ba0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are unable to view or create Sales Forms in to QuickBooks Online
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-03 15:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-03 16:32 UTC
```

**6. Added: Affected components**

```diff
+ QuickBooks Online - United States, United States
```

**7. Added: Update** (investigating) · 2025-12-03 15:09 UTC

```diff
+ Some customers are currently unable to create sales transactions in their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
```

**8. Added: Update** (identified) · 2025-12-03 15:39 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-12-03 15:47 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2025-12-03 16:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-03 15:09 UTC | Major incident: Some customers are unable to view or create Sales Forms in to QuickBooks Online (this change) | outage |

All QuickBooks Online changes: [timeline](https://rewindex.com/company/quickbooks-online/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ie5e6c2fefea44c · Markdown: https://rewindex.com/change/ie5e6c2fefea44c.md · JSON: https://rewindex.com/api/v1/changes/ie5e6c2fefea44c · Generated 2026-10-18T02:31:28.499Z