Changes / Salesforce / Service Disruption: Account Manager, Analytics Cloud, B2 CCore
Salesforce: Critical incident: Service Disruption: Account Manager, Analytics Cloud, B2 CCore
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: critical (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
Incident page: full timeline of updates →
What changed
Before: not present
After: Service Disruption: Account Manager, Analytics Cloud, B2 CCore
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2025-12-05 08:48 UTC
Before: not present
After: 2025-12-05 09:12 UTC
Before: not present
After: 172 instances, Account Manager, Analytics Cloud, B2 CCore
Before: not present
After: We are investigating an issue impacting Salesforce B2C Commerce Cloud Storefronts. The customers may experience “500 Internal Server Errors” while accessing Storefront sites. We are actively engaged and are working with our third-party provider to identify the cause and restore full functionality.
We will continue to monitor the service closely and share further updates in 30 minutes or sooner if more information becomes available.
Before: not present
After: At 09:12 UTC, Commerce Cloud customers started seeing signs of recovery when using Storefronts, Account Manager, and Business Manager. Our third-party vendor applied corrective changes on their end, and all impacted services have remained stable since the fix was implemented.
Upon further investigation, it was determined that Tableau customers with Multi-Factor Authentication enabled were also impacted by this issue. They also experienced a service disruption and were unable to log in during the issue. We have now included Tableau customers to this Trust messaging.
The start time of impact has also been revised to more accurately reflect when customers may have begun experiencing issues. We also identified that the impact was broader than initially understood, which is reflected in this update.
We apologize for any disruption this may have caused and thank you for your patience while we worked to restore full service.
Before: not present
After: The summary of root cause findings for the impact to Commerce Cloud during this incident is now available at this link: http://sfdc.co/W1bYQ
The document will be updated to include the impact on Tableau customers and the timeline in the next 24 hours.
Before: not present
After: The Root cause document: http://sfdc.co/W1bYQ
is now updated to include the impact on Tableau customers
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Service Disruption: Account Manager, Analytics Cloud, B2 CCore (this change) | Major incident |
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