Changes / Omni Analytics / Slowness in Omni detected
Omni Analytics: Major incident: Slowness in Omni detected
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Slowness in Omni detected
Before: not present
After: major
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After: resolved
Before: not present
After: 2025-12-04 09:15 UTC
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After: 2025-12-04 17:12 UTC
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After: Ireland
Before: not present
After: We are aware of an internal error affecting access to Omni and are currently investigating
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After: We are continuing to investigate the root cause of the issue
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After: A fix has been implemented and we're monitoring the results
Before: not present
After: We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down
Before: not present
After: We have mitigated the issues for now and the app has stabilised with some continued slowness still expected.
We are continuing to look into the root cause to identify a permanent fix.
Before: not present
After: We are continuing to monitor for any further issues.
Before: not present
After: This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Slowness in Omni detected (this change) | Major incident |
All Omni Analytics changes → · Omni Analytics profile · Markdown · JSON