# Omni Analytics: Major incident: Slowness in Omni detected

**Summary:** Omni Analytics reported a major incident affecting access and causing slowness in Ireland from 2025-12-04 09:15 UTC to 2025-12-04 17:12 UTC, lasting 7 h 57 min. Certain configurations with very large numbers of model extensions could trigger an internal database query that exhausted resources; mitigation was stable at resolution, with a permanent fix in development. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-12-04 09:15 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/51fgjnjnw2xr](https://stspg.io/51fgjnjnw2xr)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)
- Versions: before (none: first archived) → after incident\_version:74/l1cypbnvprgq@1b8f71f6135b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Slowness in Omni detected
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-12-04 09:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-12-04 17:12 UTC
```

**6. Added: Affected components**

```diff
+ Ireland
```

**7. Added: Update** (investigating) · 2025-12-04 09:15 UTC

```diff
+ We are aware of an internal error affecting access to Omni and are currently investigating
```

**8. Added: Update** (investigating) · 2025-12-04 09:34 UTC

```diff
+ We are continuing to investigate the root cause of the issue
```

**9. Added: Update** (monitoring) · 2025-12-04 09:40 UTC

```diff
+ A fix has been implemented and we're monitoring the results
```

**10. Added: Update** (monitoring) · 2025-12-04 10:29 UTC

```diff
+ We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down
```

**11. Added: Update** (monitoring) · 2025-12-04 11:51 UTC

```diff
+ We have mitigated the issues for now and the app has stabilised with some continued slowness still expected.  We are continuing to look into the root cause to  identify a permanent fix.
```

**12. Added: Update** (monitoring) · 2025-12-04 13:47 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**13. Added: Update** (resolved) · 2025-12-04 17:12 UTC

```diff
+ This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-12-04 09:15 UTC | Major incident: Slowness in Omni detected (this change) | degradation |

All Omni Analytics changes: [timeline](https://rewindex.com/company/omni-analytics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9358b8e3963bad · Markdown: https://rewindex.com/change/i9358b8e3963bad.md · JSON: https://rewindex.com/api/v1/changes/i9358b8e3963bad · Generated 2026-10-18T00:38:13.059Z