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Omni Analytics: Slowness in Omni detected

Impact: majorStatus: resolvedStarted Resolved (8.0 h)7 updatesSource: stspg.io (opens in new tab)
Summary

Omni Analytics reported a major incident affecting access and causing slowness in Ireland from 2025-12-04 09:15 UTC to 2025-12-04 17:12 UTC, lasting 7 h 57 min. Certain configurations with very large numbers of model extensions could trigger an internal database query that exhausted resources; mitigation was stable at resolution, with a permanent fix in development.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Ireland

Timeline of updates

  1. investigating

    We are aware of an internal error affecting access to Omni and are currently investigating

  2. investigating

    We are continuing to investigate the root cause of the issue

  3. monitoring

    A fix has been implemented and we're monitoring the results

  4. monitoring

    We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down

  5. monitoring

    We have mitigated the issues for now and the app has stabilised with some continued slowness still expected. We are continuing to look into the root cause to identify a permanent fix.

  6. monitoring

    We are continuing to monitor for any further issues.

  7. resolved

    This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Omni Analytics profile · Recent Omni Analytics incidents · Markdown · JSON