# Omni Analytics: Slowness in Omni detected

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-04 09:15 UTC · Resolved: 2025-12-04 17:12 UTC · Duration: 8.0 h
- Updates: 7 · Affected components: Ireland
- [Vendor status page: https://stspg.io/51fgjnjnw2xr](https://stspg.io/51fgjnjnw2xr)
- [Company: Omni Analytics](https://rewindex.com/company/omni-analytics.md)

## Summary

Omni Analytics reported a major incident affecting access and causing slowness in Ireland from 2025-12-04 09:15 UTC to 2025-12-04 17:12 UTC, lasting 7 h 57 min. Certain configurations with very large numbers of model extensions could trigger an internal database query that exhausted resources; mitigation was stable at resolution, with a permanent fix in development. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-04 09:15 UTC: We are aware of an internal error affecting access to Omni and are currently investigating
- **investigating** 2025-12-04 09:34 UTC: We are continuing to investigate the root cause of the issue
- **monitoring** 2025-12-04 09:40 UTC: A fix has been implemented and we're monitoring the results
- **monitoring** 2025-12-04 10:29 UTC: We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down
- **monitoring** 2025-12-04 11:51 UTC: We have mitigated the issues for now and the app has stabilised with some continued slowness still expected.  We are continuing to look into the root cause to  identify a permanent fix.
- **monitoring** 2025-12-04 13:47 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-12-04 17:12 UTC: This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.

## Rewindex changes for this incident

- 2025-12-04 09:15 UTC: [Major incident: Slowness in Omni detected](https://rewindex.com/change/i9358b8e3963bad.md)


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Canonical: https://rewindex.com/company/omni-analytics/incidents/l1cypbnvprgq · Markdown: https://rewindex.com/company/omni-analytics/incidents/l1cypbnvprgq.md · JSON: https://rewindex.com/api/v1/companies/omni-analytics/incidents/l1cypbnvprgq · Generated 2026-10-18T12:40:56.877Z