What vendors changed

UpstashPerformance degradation on QStash

QStash had a major incident affecting EU-CENTRAL-1, with extremely high event-processing latency for all users and duplicate deliveries for some customers. It ran from 2024-11-13 14:14 UTC to 2024-11-13 17:27 UTC, lasting 3 h 12 min. Upstash attributed the degradation to sudden, extreme server load and reported implementing a fix before resolution.

HHexPlatform instability

Hex reported critical platform instability affecting kernel execution and site access, starting 2024-11-12 16:18 UTC and resolved 2024-11-12 19:08 UTC (2 h 50 min). An unintended effect of a recent database migration caused a backlog and impacted platform performance; Hex reported implementing a fix and resetting kernels.

TypeformTypeform Renderer - Forms intermittently unavailable

Typeform reported a major outage causing intermittent failures when opening/loading forms and submitting responses, starting 2024-11-08 21:28 UTC. The incident lasted 53 min and was resolved at 2024-11-08 22:22 UTC after a fix was implemented; no cause was stated.

AsanaIssues in some regions

Asana reported a critical outage affecting API, App, Mobile, Automations and Background Actions, and Webhooks and Event Streams in regions outside the US, including Australia, EU and Japan, due to a network issue. It started at 2024-11-08 20:46 UTC and lasted 21 min; a fix was implemented, and the incident was resolved at 2024-11-08 21:08 UTC.

CCriblMultiple organizations did not upgrade during 4.9.1 cloud release

BitbucketUnable to invite new users due to missing recaptcha token

Bitbucket reported a major incident preventing some Cloud customers from inviting new users through admin.atlassian.com due to a missing recaptcha token. It started at 2024-11-04 09:37 UTC and was resolved at 2024-11-04 12:02 UTC, lasting 2 h 24 min. The vendor made environment changes to mitigate the issue and confirmed normal service.

GustoSome customers are experiencing slowness and errors in their Gusto dashboard

Gusto reported a major incident causing dashboard slowness and errors for some customers, affecting Gusto.com website, Payroll, Benefits, and HR. It started at 2024-10-31 17:09 UTC and was resolved at 2024-10-31 18:20 UTC, lasting 1 h 10 min; Gusto reported customers should no longer experience symptoms at 17:17 UTC.

QuickBooks OnlineError making a Full Payment Submission (FPS) in QuickBooks Core Payroll

Some QuickBooks Core Payroll customers in EMEA, QuickBooks Online - United Kingdom experienced Full Payment Submission (FPS) errors in a major-impact incident starting 2024-10-31 10:18 UTC. It lasted 34 min and was resolved at 2024-10-31 10:53 UTC, restoring FPS submissions; all other Core Payroll functionality remained operational.

PPandaDocEmail delivery issues

PandaDoc reported a major email-delivery incident affecting EU and US & Global document sending/opening from 2024-10-30 12:23 UTC to 2024-10-31 20:49 UTC, lasting 32 h 26 min. Fraudulent signups triggered Spamhaus phishing flags, blocklisting an email domain and IP ranges; some emails went to spam or quarantine. PandaDoc implemented mitigation measures, suggested link/SMS alternatives, and marked the incident resolved.

MezmoPipeline Web UI is Unresponsive

Mezmo’s critical Pipeline Web UI outage started 2024-10-26 01:00 UTC and resolved 2024-10-26 20:23 UTC (19 h 23 min). Pages failed to load, then loaded slowly with metrics sometimes unavailable; ingress and egress were unaffected. The postmortem limited customer impact to the first four hours; no cause or specific fix was stated.

PPendoKnown issue affecting Pendo for Employees (P4E) customers using Microsoft Edge (V130)

A major issue affected Pendo for Employees (P4E) customers on Microsoft Windows: Edge V130 prevented extensions using managed storage from functioning. The incident records a start and resolution at 2024-10-25 16:02 UTC (computed duration: 0 min). Pendo confirmed Microsoft's fix in Edge V130.0.2849.56; affected users must update to that release.

CCourierDelayed Message Processing

CCloseIssues syncing with Calendly

Close reported a major incident affecting calendar event syncing through its Calendly integration, starting at 2024-10-24 20:17 UTC and resolved at 2024-10-24 21:00 UTC. The incident lasted 42 min; no cause or fix was stated.

DDremioEngine scale up failing in Dremio Cloud (EU)

Dremio reported a major incident preventing Azure engines using PrivateLink connectivity to Dremio Cloud (EU) from scaling up. It started at 2024-10-24 08:44 UTC and was resolved at 2024-10-24 09:36 UTC, lasting 51 min. Dremio mitigated the issue and confirmed successful engine scale-ups in customer environments.

MMailjetEvent sending issues related to Event API

AAptibleLong load balancer registration times

RRudderStackIngestion got affected for customers on pro tier in EU region.

RudderStack reported a major ingestion outage for pro tier customers in the EU region: JS/mobile SDK events would retry, while server-side SDK events risked data loss. Listed start: 2024-10-22 10:46 UTC; listed resolution: 2024-10-22 10:00 UTC; computed duration: unknown. The resolved update reports impact from 10:00AM to 10:15AM UTC.

ContentstackContentstack - AWS EU - Publishing and Web Application issue

OOmni AnalyticsModel and Query Loading Failures in East USA

Omni Analytics reported a critical East USA outage affecting model and query loading: reports and new analyses loaded slowly or failed. The incident ran from 2024-10-18 15:08 UTC to 2024-10-18 20:50 UTC, lasting 5 h 41 min. The issue was isolated and mitigated by 16:02 UTC, and the service subsequently remained stable.

OOmni AnalyticsModel and Query Loading Failures in East USA

Omni Analytics reported a critical East USA incident: reports and new analyses loaded slowly or failed to load from 2024-10-17 20:46 UTC until 2024-10-17 23:43 UTC, lasting 2 h 57 min. A fix was applied at 10-17 22:19 UTC; the vendor said it would perform a root cause analysis and take steps to prevent recurrence.

GustoAll customers are unable to use our chat option for support.

Gusto’s Chat System outage prevented all customers from using support chat, with critical impact. It started at 2024-10-17 14:35 UTC and was resolved at 2024-10-17 16:08 UTC, lasting 1 h 32 min. Gusto implemented a fix and directed customers to request a call through their account’s Support tab during the outage.

SingleStoreCapacity issues in Azure Southcentral

PPipedreamExperiencing significant delay with HTTP event sources

Pipedream reported a major degradation causing significant delays with HTTP event sources, starting 2024-10-16 17:53 UTC and resolved at 2024-10-16 18:43 UTC (49 min). The backend service powering HTTP events encountered an issue during maintenance failover; services returned online and event processing caught up.

ngrokNew endpoints failing to start in all regions

IIterableIssues impacting Email Sending

Iterable reported a major incident affecting Global Campaign Sends and Global Proof Sends, with email send errors and campaign send skips linked to a third-party ESP’s API. It started at 2024-10-15 16:06 UTC and resolved at 2024-10-15 21:32 UTC, lasting 5 h 25 min. The vendor released a fix, and all affected messages were successfully processed.

DDropbox SignWe are currently experiencing performance problems with Forms

Dropbox Sign reported major performance problems affecting form sending and form filling through Dropbox Forms, starting at 2024-10-14 18:26 UTC. The incident was resolved at 2024-10-14 18:38 UTC after 12 min; no cause or specific fix was stated.

IimgixUnable to connect to dashboard

CCourierCourier Inbox FetchMessages Connectivity Issues

AAptibleImpacted platform operation in us-east-2

TypeformTypeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side"

Typeform reported a major incident preventing access to Workspaces, with users seeing “Sorry, there's a problem on our side.” It started at 2024-10-07 14:04 UTC and was resolved at 2024-10-07 15:19 UTC, lasting 1 h 15 min; Typeform implemented a fix and said it would investigate the cause.

TypeformTypeform Builder - Publish Button Unavailable - Publish button does not appear

Typeform reported a major Builder incident in which the Publish button did not appear, potentially preventing users editing forms from publishing. It started at 2024-10-07 13:54 UTC and was resolved at 2024-10-07 14:54 UTC, lasting 1 h 0 min. Typeform implemented a fix; no cause was stated.

TypeformTypeform Results/Summary Report - Unavailable

Typeform reported a major outage affecting Results panel access to Responses and Summary Report, starting 2024-10-07 13:28 UTC and lasting 18 h 33 min. A fix restored response access while response counters remained affected; the incident was resolved at 2024-10-08 08:02 UTC with counters restored.

SSambaNovaBrief Service Outage

SSpeechmaticsportal.speechmatics.com - Partial Outage

SubstackPosts not being delivered via email

Substack reported a major email delivery incident affecting some posts, starting 2024-10-01 14:04 UTC and resolved at 2024-10-01 15:06 UTC, lasting 1 h 1 min. At 14:32 UTC, Substack said delivery delays were resolved and previously scheduled posts were being delivered.

MMailjetLogin issues with Mailjet Application

DagsterDagster Cloud Service

Dagster reported a critical outage affecting its API and Dagster Cloud UI starting 2024-09-30 23:36 UTC, lasting 48 min and resolved at 2024-10-01 00:25 UTC. A storage-layer configuration error prevented service access; a fix was implemented, but some runs may have been delayed or failed.

QuickBooks OnlineQuickBooks Online - Unable to login

QuickBooks Online reported a critical login outage affecting United States components, starting 2024-09-30 22:19 UTC and resolved at 2024-09-30 22:22 UTC after 3 min. The vendor identified the issue and implemented a fix; customers still unable to reach the login page might need to clear browser cache and cookies.

SSvixIncreased latency and failures for non-create-message endpoints (create message not affected)

FFrontIncreased error rate sending and receiving messages on email-based channels

Front reported a major incident affecting Gmail, O365, and SMTP (non-Gmail / O365) message sending and receiving from 2024-09-27 20:25 UTC to 2024-09-28 02:51 UTC (6 h 26 min). A manually deployed fix circumvented a Docker outage; delivery recovered with residual backlog delays. us-west-2 and eu-west-1 recovered before us-west-1.

WasabiSystem Errors in US-WEST-1 Region

Wasabi reported a major incident in US-West-1 (Oregon), degrading performance and affecting customers’ S3 API calls. It started at 2024-09-25 13:51 UTC and was resolved at 2024-09-25 15:22 UTC (duration: 1 h 30 min). The postmortem attributed it to an upgrade misconfiguration that falsely marked a service ready; Operations corrected the issue.

RRudderStackIngestion got affected for customers in US enterprise tier

RudderStack reported a critical ingestion outage affecting US enterprise tier customers, starting at 2024-09-25 09:37 UTC and resolved at 2024-09-25 11:09 UTC, lasting 1 h 31 min. At 10:02 UTC, the vendor said a fix had been implemented, systems had recovered, and customers could expect ingestion back to normal.

OpsgenieReported issues with OEC functionality

Opsgenie reported a major OEC outage affecting Jira ticket creation and EU/US Outgoing Integration Flow, starting 2024-09-24 19:55 UTC and resolved at 2024-09-24 20:54 UTC (59 min). A routing configuration change sent OEC requests to the wrong service; Opsgenie reverted it and verified endpoints were back online.

Jupyter (Anaconda)Authenticated users receiving a 500 error

Anaconda.org reported a critical outage in which authenticated users received 500 errors, making the UI unusable, from 2024-09-24 16:09 UTC to 2024-09-24 16:49 UTC (40 min). The vendor identified the authentication issue’s root cause on the backend and confirmed anaconda.org was functioning correctly again.

KeeperKeeper API website load time and API errors in US region

Keeper reported a critical incident involving slow responses and HTTP 504 errors, listing Admin Console and Web Vault components in EU, GovCloud and US, plus the US website. It lasted from 2024-09-24 13:43 UTC to 2024-09-24 14:43 UTC (1 h 0 min); NGINX network traffic overload caused errors, and a resolution was rolled out.

CCensusSync Alerts missing as of last 2 days

Census reported a major Sync Engine outage from 2024-09-20 20:18 UTC to 2024-09-20 22:55 UTC (2 h 37 min). Sync Alerts had been deleted from its database, preventing email alerts for qualifying sync runs over the prior two days. Alert data was restored, and Census said alerting should work again going forward.

WarpRTC server downtime due to PGBouncer lacking db permissions.

CodecovReports failing

Codecov recorded a major report-processing outage starting and resolving at 2024-09-18 12:52 UTC (computed duration: 0 min). The vendor’s update reports failures from ~8:30 UTC to ~12:00 UTC and says affected reports must be uploaded again.

GustoSome customers are experiencing an error when accessing Gusto.

Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution.

LoopsPrimary database outage