ngrok

ngrok.com (opens in new tab)Status page (opens in new tab)

Status page says: Operational since Oct 19
Last 90 days: 5 incidents, 2 major or critical
Rewrites caught: None so far
Next deprecation: None announced

ngrok incidents per day, last 90 days

Select a day to jump to its incidents below.

How ngrok reports incidents

Not enough incidents to compare ngrok with other vendors yet: a vendor needs 20 incidents in a year and 10 with full update detail (ngrok has 13 and 50).

Provisional. Built nightly from every archived version of each incident, last on Oct 19. Compare all vendors

Changes and edits

Incidents ngrok rewrote or removed, and notable changes to the pages we watch.

~~Struck in red~~ is what ngrok removed. Blue is what they added.

Tuesday, September 8

2 incident changes

Major
20:05Major incident
Error when signing in via SSO
Major
19:01Major incident
Endpoints using traffic policies are erroneously hitting limits

Tuesday, April 28

1 incident change

Major
14:29Major incident
Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.

Tuesday, March 31

1 incident change

Major
03:12Major incident
Download of the ngrok binary are returning 500 errors

Saturday, October 4, 2025

1 incident change

Major
00:35Major incident
Connection issues with endpoints

Wednesday, August 27, 2025

1 incident change

Major
15:44Major incident
Errors on our billing and usage pages

Wednesday, August 13, 2025

1 incident change

Major
22:04Major incident
Some customers are running into degraded tunnel starts in all regions

Tuesday, August 12, 2025

1 incident change

Major
15:20Major incident
Agent connections in the SA region are receiving errors when starting

Friday, August 1, 2025

1 incident change

Major
19:08Major incident
Older ngrok apt packages missing

Tuesday, July 22, 2025

1 incident change

Critical
17:03Critical incident
Error with certificates in ngrok

Full ngrok change history

Pricing and pages we watch

Page	Versions	Last changed	Last checked	History
Privacy policy (opens in new tab)	1	2026-10-19	2026-10-19	No changes yet

Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.

Incidents

96 incidents since Apr 5, 2021, 35 of them major or critical. Maintenance is left out.

Per year, major and critical in amber:

Thursday, September 17

1 incident

Minor, 5 h 27 min
15:10Minor incident
SSO session validation errors on dashboard.ngrok.com Vendor status page⁠ (opens in new tab)

Tuesday, September 8

2 incidents, 2 major or critical

Major, 1 h 43 min
20:05Major incident
Error when signing in via SSO Vendor status page⁠ (opens in new tab)
Major, 1 h 25 min
19:01Major incident
Endpoints using traffic policies are erroneously hitting limits Vendor status page⁠ (opens in new tab)

Thursday, September 3

1 incident

No impact listed, 36 min
23:34Incident, no impact listed
New accounts or newly created authtokens are not able to connect Vendor status page⁠ (opens in new tab)

Tuesday, September 1

1 incident

No impact listed, under a minute
18:20Incident, no impact listed
User invites disruption Vendor status page⁠ (opens in new tab)

Thursday, June 18

1 incident

Minor, 8 h 48 min
20:16Minor incident
Delays issuing certificates Vendor status page⁠ (opens in new tab)

Friday, May 15

1 incident

No impact listed, 24 min
00:49Incident, no impact listed
SSO Login to the ngrok Dashboard is currently redirecting back to the login page Vendor status page⁠ (opens in new tab)

Friday, May 8

1 incident

No impact listed, 2 h 9 min
20:12Incident, no impact listed
Delay in generating and renewing certificates for custom domains Vendor status page⁠ (opens in new tab)

Tuesday, April 28

1 incident, 1 major or critical

Major, 1 h 59 min
14:29Major incident
Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.Vendor status page⁠ (opens in new tab)

Tuesday, March 31

1 incident, 1 major or critical

Major, 38 h 32 min
03:12Major incident
Download of the ngrok binary are returning 500 errors Vendor status page⁠ (opens in new tab)

Friday, March 6

1 incident

Minor, 14 min
17:11Minor incident
Mac OS Agent Download is currently broken Vendor status page⁠ (opens in new tab)

Monday, January 12

1 incident

Minor, 2 h 3 min
17:01Minor incident
Slowness in Traffic Inspector Data Viewing Vendor status page⁠ (opens in new tab)

Wednesday, November 26, 2025

1 incident

Minor, 2 h 29 min
18:28Minor incident
Intermittent issue downloading the ngrok agent Vendor status page⁠ (opens in new tab)

Saturday, October 4, 2025

1 incident, 1 major or critical

Major, 4 h 3 min
00:35Major incident
Connection issues with endpoints Vendor status page⁠ (opens in new tab)

Wednesday, August 27, 2025

1 incident, 1 major or critical

Major, 40 min
15:44Major incident
Errors on our billing and usage pages Vendor status page⁠ (opens in new tab)

Wednesday, August 13, 2025

1 incident, 1 major or critical

Major, 2 h 44 min
22:04Major incident
Some customers are running into degraded tunnel starts in all regions Vendor status page⁠ (opens in new tab)

Tuesday, August 12, 2025

1 incident, 1 major or critical

Major, under a minute
15:20Major incident
Agent connections in the SA region are receiving errors when starting Vendor status page⁠ (opens in new tab)

Friday, August 1, 2025

2 incidents, 1 major or critical

Major, 3 h 33 min
19:08Major incident
Older ngrok apt packages missing Vendor status page⁠ (opens in new tab)
Minor, 19 min
18:25Minor incident
Traffic Inspector - New events are delayed Vendor status page⁠ (opens in new tab)

Tuesday, July 22, 2025

1 incident, 1 major or critical

Critical, 1 h 38 min
17:03Critical incident
Error with certificates in ngrok Vendor status page⁠ (opens in new tab)

Monday, July 21, 2025

1 incident

Minor, 19 h 2 min
20:19Minor incident
Delays issuing certificates Vendor status page⁠ (opens in new tab)

Wednesday, July 16, 2025

1 incident

No impact listed, 6 h 25 min
21:29Incident, no impact listed
ngrok web assets are down Vendor status page⁠ (opens in new tab)

Monday, July 7, 2025

1 incident

No impact listed, 41 min
20:48Incident, no impact listed
Agents are failing to start with an error message about dev domain Vendor status page⁠ (opens in new tab)

Monday, June 23, 2025

1 incident, 1 major or critical

Major, 3 days
15:43Major incident
New events not showing in traffic inspector for some accounts Vendor status page⁠ (opens in new tab)

Thursday, May 29, 2025

1 incident

Minor, 2 days
17:35Minor incident
Traffic Inspector events in EU region not populating for some customers Vendor status page⁠ (opens in new tab)

Thursday, April 24, 2025

1 incident

Minor, 1 h 49 min
18:35Minor incident
Rate limit action causing connection issues Vendor status page⁠ (opens in new tab)

Saturday, March 15, 2025

1 incident

Minor, 24 h 57 min
04:41Minor incident
Traffic Inspector and Events are delayed Vendor status page⁠ (opens in new tab)

Friday, March 14, 2025

1 incident, 1 major or critical

Critical, 5 h 14 min
17:32Critical incident
Sites unavailable Vendor status page⁠ (opens in new tab)

Thursday, January 30, 2025

1 incident

Minor, 18 min
02:12Minor incident
Customers receiving 3200 errors and inaccessible endpoints Vendor status page⁠ (opens in new tab)

Tuesday, January 21, 2025

1 incident

Minor, 1 h 1 min
21:15Minor incident
Intermittent connectivity issues Vendor status page⁠ (opens in new tab)

Monday, December 16, 2024

1 incident, 1 major or critical

Major, 2 h 25 min
20:06Major incident
Dashboard SSO logins are failing Vendor status page⁠ (opens in new tab)

Tuesday, December 10, 2024

1 incident, 1 major or critical

Major, 42 min
23:02Major incident
Unable to upgrade to pro or enterprise plans Vendor status page⁠ (opens in new tab)

Monday, December 9, 2024

1 incident, 1 major or critical

Major, 2 h 6 min
16:20Major incident
Getting a high rate of ERR_NGROK_503 in the EU region - No available reserved addresses Vendor status page⁠ (opens in new tab)

Wednesday, November 27, 2024

1 incident

Minor, 38 min
01:35Minor incident
Dashboard failures: Billing Page and Account Creation down Vendor status page⁠ (opens in new tab)

Friday, November 22, 2024

1 incident

No impact listed, 7 h 38 min
18:11Incident, no impact listed
Intermittent service outages in the past 12 hours Vendor status page⁠ (opens in new tab)

Tuesday, October 15, 2024

1 incident, 1 major or critical

Major, 23 min
17:31Major incident
New endpoints failing to start in all regions Vendor status page⁠ (opens in new tab)

Thursday, September 26, 2024

1 incident

Minor, 48 min
17:21Minor incident
Partial outage in EU for endpoint connections Vendor status page⁠ (opens in new tab)

Friday, July 26, 2024

2 incidents

Minor, 4 h 2 min
19:34Minor incident
Delayed certificate provisioning for wildcard domains created in the last two days Vendor status page⁠ (opens in new tab)
Minor, 2 h 46 min
16:37Minor incident
IPv6 Network Connection Issues Vendor status page⁠ (opens in new tab)

Wednesday, July 17, 2024

1 incident

Minor, 4 h 46 min
14:32Minor incident
Agents experiencing tunnel connection errors Vendor status page⁠ (opens in new tab)

Saturday, July 13, 2024

1 incident

Minor, 4 days
18:21Minor incident
Some accounts getting suspended without warning Vendor status page⁠ (opens in new tab)

Friday, June 28, 2024

1 incident

Minor, 1 h 40 min
17:39Minor incident
Degraded service in the EU region Vendor status page⁠ (opens in new tab)

Monday, June 10, 2024

1 incident

Minor, 57 min
19:04Minor incident
Investigating networking disruption to our documentation and front page Vendor status page⁠ (opens in new tab)

Friday, May 17, 2024

1 incident

Minor, 30 min
23:10Minor incident
Intermittent request failures in eu and us regions Vendor status page⁠ (opens in new tab)

Monday, March 18, 2024

1 incident

Minor, 1 h 7 min
20:53Minor incident
JP region degraded state Vendor status page⁠ (opens in new tab)

Thursday, March 7, 2024

1 incident, 1 major or critical

Major, 55 min
16:25Major incident
`jp` region is down for new tunnel starts and endpoint configuration changes Vendor status page⁠ (opens in new tab)

Thursday, February 8, 2024

1 incident

Minor, 34 min
20:34Minor incident
`jp` region experiencing degraded tunnel start errors Vendor status page⁠ (opens in new tab)

Wednesday, February 7, 2024

2 incidents, 1 major or critical

Minor, 2 h 32 min
21:34Minor incident
`ap` region degraded Vendor status page⁠ (opens in new tab)
Major, 26 min
19:43Major incident
OAuth, OIDC, and SAML modules for Edges degraded Vendor status page⁠ (opens in new tab)

Friday, February 2, 2024

2 incidents, 1 major or critical

Minor, 23 min
05:36Minor incident
Intermittent errors affecting ngrok services in US Vendor status page⁠ (opens in new tab)
Major, 33 min
04:44Major incident
Errors in US region Vendor status page⁠ (opens in new tab)

Friday, January 26, 2024

1 incident, 1 major or critical

Critical, 50 min
23:09Critical incident
Unable to start new tunnels - all regions affected Vendor status page⁠ (opens in new tab)

Thursday, January 11, 2024

1 incident, 1 major or critical

Major, 3 h 15 min
12:24Major incident
Agent connection failures in US Vendor status page⁠ (opens in new tab)

Wednesday, January 3, 2024

1 incident

Minor, 1 h 29 min
17:32Minor incident
Intermittent Errors in AP, AU, IN, JP, and SA regions Vendor status page⁠ (opens in new tab)

Monday, December 25, 2023

1 incident

No impact listed, under a minute
14:30Incident, no impact listed
ngrok.com and api down due to DDOS Vendor status page⁠ (opens in new tab)

Thursday, December 21, 2023

1 incident

Minor, 48 min
20:47Minor incident
dashboard.ngrok.com is degraded with some state not displaying Vendor status page⁠ (opens in new tab)

Tuesday, November 7, 2023

1 incident, 1 major or critical

Major, 9 h 55 min
11:51Major incident
ngrok.dev resolving to incorrect name servers Vendor status page⁠ (opens in new tab)

Friday, November 3, 2023

1 incident, 1 major or critical

Major, 28 min
01:50Major incident
Tunnel disconnects and start failures in au and eu Vendor status page⁠ (opens in new tab)

Wednesday, November 1, 2023

1 incident

Minor, 1 h 1 min
18:20Minor incident
Partial ap outage Vendor status page⁠ (opens in new tab)

Monday, September 11, 2023

2 incidents

Minor, 24 h 30 min
16:46Minor incident
False positive on McAfee for windows binary Vendor status page⁠ (opens in new tab)
Minor, 5 h 3 min
15:30Minor incident
Events in us-cal-1 are delayed or failing to process Vendor status page⁠ (opens in new tab)

Friday, September 8, 2023

1 incident

No impact listed, 18 min
00:20Incident, no impact listed
General service disruption affecting SA Vendor status page⁠ (opens in new tab)

Thursday, September 7, 2023

1 incident

No impact listed, 11 min
00:05Incident, no impact listed
ngrok.com returning permanent redirect Vendor status page⁠ (opens in new tab)

Wednesday, August 16, 2023

1 incident

Minor, 10 min
23:01Minor incident
Network connectivity issues affect high traffic customers Vendor status page⁠ (opens in new tab)

Tuesday, August 15, 2023

1 incident

Minor, 5 h 46 min
17:57Minor incident
Some Tunnel Restarts Break Endpoints Vendor status page⁠ (opens in new tab)

Wednesday, August 9, 2023

1 incident

Minor, 34 min
19:25Minor incident
New tunnel starts in `jp` failing intermittently Vendor status page⁠ (opens in new tab)

Wednesday, August 2, 2023

1 incident, 1 major or critical

Major, 1 h 20 min
15:42Major incident
Some endpoints with certificates seeing 3200 errors Vendor status page⁠ (opens in new tab)

Thursday, July 13, 2023

1 incident

Minor, 22 min
16:28Minor incident
Investigating an issue with global routing to the sa region Vendor status page⁠ (opens in new tab)

Thursday, June 29, 2023

1 incident

Minor, 1 h 34 min
21:16Minor incident
ngrok fallback certs being served for regional domains outside the region Vendor status page⁠ (opens in new tab)

Tuesday, June 13, 2023

1 incident, 1 major or critical

Critical, 20 min
22:33Critical incident
Failed DNS change causing global outage Vendor status page⁠ (opens in new tab)

Tuesday, May 16, 2023

1 incident

Minor, 38 min
02:17Minor incident
Tunnel Sessions cannot be stopped via API in JP Vendor status page⁠ (opens in new tab)

Tuesday, May 9, 2023

1 incident, 1 major or critical

Major, 22 min
22:54Major incident
New tunnels cannot be started in the India (in) region Vendor status page⁠ (opens in new tab)

Wednesday, April 26, 2023

1 incident, 1 major or critical

Major, 7 h 8 min
14:52Major incident
General Service Disruption Vendor status page⁠ (opens in new tab)

Monday, April 3, 2023

1 incident

No impact listed, 20 min
16:20Incident, no impact listed
Globally degraded availability Vendor status page⁠ (opens in new tab)

Wednesday, March 29, 2023

1 incident

Minor, under a minute
16:00Minor incident
Intermitten availability for incoming connections in us region Vendor status page⁠ (opens in new tab)

Thursday, March 16, 2023

1 incident, 1 major or critical

Major, 15 min
03:41Major incident
Intermittent endpoint connectivity issues Vendor status page⁠ (opens in new tab)

Thursday, January 19, 2023

1 incident, 1 major or critical

Major, 47 min
21:05Major incident
Partial tunnel outage Vendor status page⁠ (opens in new tab)

Monday, December 5, 2022

2 incidents

Minor, 53 min
20:19Minor incident
Intermittent US region agent and edge connection failures Vendor status page⁠ (opens in new tab)
Minor, under a minute
19:45Minor incident
Anonymous tunnel starts have invalid endpoints Vendor status page⁠ (opens in new tab)

Monday, November 21, 2022

1 incident

Minor, 34 min
19:44Minor incident
Limits set to 0 on some parts of ngrok product Vendor status page⁠ (opens in new tab)

Thursday, November 17, 2022

1 incident

No impact listed, 32 min
18:09Incident, no impact listed
ngrok documentation is offline Vendor status page⁠ (opens in new tab)

Tuesday, November 1, 2022

1 incident

No impact listed, 2 h 37 min
17:12Incident, no impact listed
Emails from ngrok are delayed Vendor status page⁠ (opens in new tab)

Thursday, August 11, 2022

1 incident, 1 major or critical

Major, 24 min
16:54Major incident
Some connections to our edge are not tunneling properly Vendor status page⁠ (opens in new tab)

Friday, August 5, 2022

2 incidents

Minor, 49 min
21:53Minor incident
Partial tunnel start outage Vendor status page⁠ (opens in new tab)
Minor, under a minute
21:30Minor incident
Partial new tunnel start outage Vendor status page⁠ (opens in new tab)

Wednesday, May 18, 2022

1 incident

No impact listed, under a minute
20:14Incident, no impact listed
ngrok Security Disclosure, May 2022 Vendor status page⁠ (opens in new tab)

Sunday, March 6, 2022

1 incident, 1 major or critical

Major, 3 min
22:00Major incident
Tunnel Start Failures Vendor status page⁠ (opens in new tab)

Sunday, January 30, 2022

1 incident, 1 major or critical

Critical, 1 h 12 min
00:35Critical incident
Tunnel Service Failing Vendor status page⁠ (opens in new tab)

Monday, November 1, 2021

1 incident

Minor, 2 h 14 min
19:05Minor incident
US region failures Vendor status page⁠ (opens in new tab)

Thursday, July 22, 2021

1 incident

No impact listed, 36 min
16:14Incident, no impact listed
Tunnel startup failures in the US region Vendor status page⁠ (opens in new tab)

Monday, June 21, 2021

1 incident

No impact listed, 3 h 26 min
16:07Incident, no impact listed
US tunnel performance degradation Vendor status page⁠ (opens in new tab)

Thursday, June 10, 2021

1 incident

Minor, 36 min
23:00Minor incident
Partial Edge/Tunnel Outage for EU Region Vendor status page⁠ (opens in new tab)

Thursday, May 13, 2021

1 incident

No impact listed, 48 min
20:11Incident, no impact listed
US tunnel performance degradation Vendor status page⁠ (opens in new tab)

Tuesday, April 27, 2021

1 incident, 1 major or critical

Major, 1 h 23 min
00:09Major incident
Partial outage in the US region Vendor status page⁠ (opens in new tab)

Wednesday, April 14, 2021

1 incident, 1 major or critical

Critical, 2 h 44 min
18:00Critical incident
JP region outage Vendor status page⁠ (opens in new tab)

Monday, April 5, 2021

1 incident, 1 major or critical

Critical, 2 min
18:08Critical incident
Dashboard and API downtime Vendor status page⁠ (opens in new tab)

ngrok incidents, last 90 days JSON Markdown