# ngrok

- Domain: ngrok.com · Category: devtools
- Status page: https://status.ngrok.com (polled every 10 minutes; now operational)
- Incidents archived: 96 (35 major/critical, 2 maintenances), history since 2021-04-05
- Last 90 days: 5 incidents; open now: 0
- Silently edited or deleted incidents: 0

## How ngrok reports incidents

Not enough incidents to compare yet (needs 20 in a year and 10 with full update detail; has 13 and 50).

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2021 | 8 | 3 | 0 | 1.1 h |
| 2022 | 11 | 3 | 0 | 42 min |
| 2023 | 23 | 8 | 1 | 38 min |
| 2024 | 24 | 9 | 1 | 1.0 h |
| 2025 | 18 | 8 | 0 | 2.7 h |
| 2026 | 12 | 4 | 0 | 2.0 h |

## Pricing

_No structured pricing extracted yet._

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-08 20:05 UTC | [Major incident: Error when signing in via SSO](https://rewindex.com/change/i063620a001850f.md) | pending |
| 2026-09-08 19:01 UTC | [Major incident: Endpoints using traffic policies are erroneously hitting limits](https://rewindex.com/change/i508d840fda5eb5.md) | pending |
| 2026-04-28 14:29 UTC | [Major incident: Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.](https://rewindex.com/change/i34eb22705bd1da.md) | pending |
| 2026-03-31 03:12 UTC | [Major incident: Download of the ngrok binary are returning 500 errors](https://rewindex.com/change/i0a41d2085615b6.md) | pending |
| 2025-10-04 00:35 UTC | [Major incident: Connection issues with endpoints](https://rewindex.com/change/i918b16d0e8041f.md) | pending |
| 2025-08-27 15:44 UTC | [Major incident: Errors on our billing and usage pages](https://rewindex.com/change/ib83766026df623.md) | pending |
| 2025-08-13 22:04 UTC | [Major incident: Some customers are running into degraded tunnel starts in all regions](https://rewindex.com/change/iac0d49aa4ffe4d.md) | pending |
| 2025-08-12 15:20 UTC | [Major incident: Agent connections in the SA region are receiving errors when starting](https://rewindex.com/change/i30d7987ba41e7d.md) | pending |
| 2025-08-01 19:08 UTC | [Major incident: Older ngrok apt packages missing](https://rewindex.com/change/i321b79070e8ab0.md) | pending |
| 2025-07-22 17:03 UTC | [Critical incident: Error with certificates in ngrok](https://rewindex.com/change/i158a6e2b226ede.md) | pending |

Full timeline: [ngrok changes](https://rewindex.com/company/ngrok/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://ngrok.com/privacy](https://ngrok.com/privacy) | 1 | 2026-10-19 |  |

_No page changes since the first snapshot._

## Latest 96 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-17 15:10 UTC | [SSO session validation errors on dashboard.ngrok.com](https://rewindex.com/company/ngrok/incidents/bgrqg7srkdk0.md) | minor | 5.5 h |  |
| 2026-09-08 20:05 UTC | [Error when signing in via SSO](https://rewindex.com/company/ngrok/incidents/cvhxdmj659rw.md) | major | 1.7 h |  |
| 2026-09-08 19:01 UTC | [Endpoints using traffic policies are erroneously hitting limits](https://rewindex.com/company/ngrok/incidents/46l56v6s0nzx.md) | major | 1.4 h |  |
| 2026-09-03 23:34 UTC | [New accounts or newly created authtokens are not able to connect](https://rewindex.com/company/ngrok/incidents/7cccgn1rmq00.md) | none | 36 min |  |
| 2026-09-01 18:20 UTC | [User invites disruption](https://rewindex.com/company/ngrok/incidents/c5gl5kx1btdm.md) | none | -5901 min |  |
| 2026-06-18 20:16 UTC | [Delays issuing certificates](https://rewindex.com/company/ngrok/incidents/0knx3qlz2pcj.md) | minor | 8.8 h |  |
| 2026-05-15 00:49 UTC | [SSO Login to the ngrok Dashboard is currently redirecting back to the login page](https://rewindex.com/company/ngrok/incidents/8hwthck11232.md) | none | 24 min |  |
| 2026-05-08 20:12 UTC | [Delay in generating and renewing certificates for custom domains](https://rewindex.com/company/ngrok/incidents/pzq5825r4mq7.md) | none | 2.1 h |  |
| 2026-04-28 14:29 UTC | [Users who install ngrok via the Microsoft Store encounter a fatal panic immediately on starting an endpoint.](https://rewindex.com/company/ngrok/incidents/jkt78k7ht1bl.md) | major | 2.0 h |  |
| 2026-03-31 03:12 UTC | [Download of the ngrok binary are returning 500 errors](https://rewindex.com/company/ngrok/incidents/kx6qwh805d0j.md) | major | 39 h |  |
| 2026-03-06 17:11 UTC | [Mac OS Agent Download is currently broken](https://rewindex.com/company/ngrok/incidents/60ry9m63k28f.md) | minor | 14 min |  |
| 2026-01-12 17:01 UTC | [Slowness in Traffic Inspector Data Viewing](https://rewindex.com/company/ngrok/incidents/6qvcylt4jk7s.md) | minor | 2.0 h |  |
| 2025-11-26 18:28 UTC | [Intermittent issue downloading the ngrok agent](https://rewindex.com/company/ngrok/incidents/hyy4wbrrptpr.md) | minor | 2.5 h |  |
| 2025-10-04 00:35 UTC | [Connection issues with endpoints](https://rewindex.com/company/ngrok/incidents/2qg44r8345sw.md) | major | 4.0 h |  |
| 2025-08-27 15:44 UTC | [Errors on our billing and usage pages](https://rewindex.com/company/ngrok/incidents/3w7xtxn6wgp0.md) | major | 40 min |  |
| 2025-08-13 22:04 UTC | [Some customers are running into degraded tunnel starts in all regions](https://rewindex.com/company/ngrok/incidents/pwnq9g53xvrc.md) | major | 2.7 h |  |
| 2025-08-12 15:20 UTC | [Agent connections in the SA region are receiving errors when starting](https://rewindex.com/company/ngrok/incidents/x4b74vfz85n3.md) | major | -860 min |  |
| 2025-08-01 19:08 UTC | [Older ngrok apt packages missing](https://rewindex.com/company/ngrok/incidents/0sm7k8bcrqn9.md) | major | 3.5 h |  |
| 2025-08-01 18:25 UTC | [Traffic Inspector - New events are delayed](https://rewindex.com/company/ngrok/incidents/4j2skpfts9bq.md) | minor | 19 min |  |
| 2025-07-22 17:03 UTC | [Error with certificates in ngrok](https://rewindex.com/company/ngrok/incidents/pmknhyv2q8vg.md) | critical | 1.6 h |  |
| 2025-07-21 20:19 UTC | [Delays issuing certificates](https://rewindex.com/company/ngrok/incidents/8kcnbhnj81kh.md) | minor | 19 h |  |
| 2025-07-16 21:29 UTC | [ngrok web assets are down](https://rewindex.com/company/ngrok/incidents/5tmc20z0rt2z.md) | none | 6.4 h |  |
| 2025-07-07 20:48 UTC | [Agents are failing to start with an error message about dev domain](https://rewindex.com/company/ngrok/incidents/p4bbsgbbjwp4.md) | none | 41 min |  |
| 2025-06-23 15:43 UTC | [New events not showing in traffic inspector for some accounts](https://rewindex.com/company/ngrok/incidents/l8cm3m1pvc1p.md) | major | 3 d |  |
| 2025-05-29 17:35 UTC | [Traffic Inspector events in EU region not populating for some customers](https://rewindex.com/company/ngrok/incidents/m3gvlf0l41n0.md) | minor | 2 d |  |
| 2025-04-24 18:35 UTC | [Rate limit action causing connection issues](https://rewindex.com/company/ngrok/incidents/twkd63ytn3z5.md) | minor | 1.8 h |  |
| 2025-03-15 04:41 UTC | [Traffic Inspector and Events are delayed](https://rewindex.com/company/ngrok/incidents/723hky45dpw6.md) | minor | 25 h |  |
| 2025-03-14 17:32 UTC | [Sites unavailable](https://rewindex.com/company/ngrok/incidents/hlswqpmgqxmr.md) | critical | 5.2 h |  |
| 2025-01-30 02:12 UTC | [Customers receiving 3200 errors and inaccessible endpoints](https://rewindex.com/company/ngrok/incidents/pk2r3nzgjw6b.md) | minor | 18 min |  |
| 2025-01-21 21:15 UTC | [Intermittent connectivity issues](https://rewindex.com/company/ngrok/incidents/fq7xp4kpf70q.md) | minor | 1.0 h |  |
| 2024-12-16 20:06 UTC | [Dashboard SSO logins are failing](https://rewindex.com/company/ngrok/incidents/wdjnxmsgjkl0.md) | major | 2.4 h |  |
| 2024-12-10 23:02 UTC | [Unable to upgrade to pro or enterprise plans](https://rewindex.com/company/ngrok/incidents/k88x8292wj8v.md) | major | 42 min |  |
| 2024-12-09 16:20 UTC | [Getting a high rate of ERR\_NGROK\_503 in the EU region - No available reserved addresses](https://rewindex.com/company/ngrok/incidents/q6z49nd3h59t.md) | major | 2.1 h |  |
| 2024-11-27 01:35 UTC | [Dashboard failures: Billing Page and Account Creation down](https://rewindex.com/company/ngrok/incidents/rhhj7kgk4t0q.md) | minor | 38 min |  |
| 2024-11-22 18:11 UTC | [Intermittent service outages in the past 12 hours](https://rewindex.com/company/ngrok/incidents/260tpyslfs8q.md) | none | 7.6 h |  |
| 2024-10-15 17:31 UTC | [New endpoints failing to start in all regions](https://rewindex.com/company/ngrok/incidents/hmb9t9589n16.md) | major | 23 min |  |
| 2024-09-26 17:21 UTC | [Partial outage in EU for endpoint connections](https://rewindex.com/company/ngrok/incidents/jj1zp5xbpqvq.md) | minor | 48 min |  |
| 2024-07-26 19:34 UTC | [Delayed certificate provisioning for wildcard domains created in the last two days](https://rewindex.com/company/ngrok/incidents/wmkwlqyst4wg.md) | minor | 4.0 h |  |
| 2024-07-26 16:37 UTC | [IPv6 Network Connection Issues](https://rewindex.com/company/ngrok/incidents/5j1dr8zb4wt2.md) | minor | 2.8 h |  |
| 2024-07-17 14:32 UTC | [Agents experiencing tunnel connection errors](https://rewindex.com/company/ngrok/incidents/xwhwv33q979v.md) | minor | 4.8 h |  |
| 2024-07-13 18:21 UTC | [Some accounts getting suspended without warning](https://rewindex.com/company/ngrok/incidents/wt1k0vpp3xbt.md) | minor | 4 d |  |
| 2024-06-28 17:39 UTC | [Degraded service in the EU region](https://rewindex.com/company/ngrok/incidents/f4z3ghpl6pxr.md) | minor | 1.7 h |  |
| 2024-06-10 19:04 UTC | [Investigating networking disruption to our documentation and front page](https://rewindex.com/company/ngrok/incidents/x9zqbkyl2bjz.md) | minor | 57 min |  |
| 2024-05-17 23:10 UTC | [Intermittent request failures in eu and us regions](https://rewindex.com/company/ngrok/incidents/lrxwpb6mtzp1.md) | minor | 30 min |  |
| 2024-03-18 20:53 UTC | [JP region degraded state](https://rewindex.com/company/ngrok/incidents/t8zwlrvlqk7p.md) | minor | 1.1 h |  |
| 2024-03-07 16:25 UTC | [\`jp\` region is down for new tunnel starts and endpoint configuration changes](https://rewindex.com/company/ngrok/incidents/mdwygls5jxgv.md) | major | 55 min |  |
| 2024-02-08 20:34 UTC | [\`jp\` region experiencing degraded tunnel start errors](https://rewindex.com/company/ngrok/incidents/9fxgf5lvhlmt.md) | minor | 34 min |  |
| 2024-02-07 21:34 UTC | [\`ap\` region degraded](https://rewindex.com/company/ngrok/incidents/5xzj10j426hj.md) | minor | 2.5 h |  |
| 2024-02-07 19:43 UTC | [OAuth, OIDC, and SAML modules for Edges degraded](https://rewindex.com/company/ngrok/incidents/05m0p3tr3smt.md) | major | 26 min |  |
| 2024-02-02 05:36 UTC | [Intermittent errors affecting ngrok services in US](https://rewindex.com/company/ngrok/incidents/dc4plbp3qk69.md) | minor | 23 min |  |
| 2024-02-02 04:44 UTC | [Errors in US region](https://rewindex.com/company/ngrok/incidents/hlbgtx00ct7m.md) | major | 33 min |  |
| 2024-01-26 23:09 UTC | [Unable to start new tunnels - all regions affected](https://rewindex.com/company/ngrok/incidents/fvzxx99yd17t.md) | critical | 50 min |  |
| 2024-01-11 12:24 UTC | [Agent connection failures in US](https://rewindex.com/company/ngrok/incidents/f93bxxdv2n1h.md) | major | 3.3 h |  |
| 2024-01-03 17:32 UTC | [Intermittent Errors in AP, AU, IN, JP, and SA regions](https://rewindex.com/company/ngrok/incidents/shwr3b05jw70.md) | minor | 1.5 h |  |
| 2023-12-25 14:30 UTC | [ngrok.com and api down due to DDOS](https://rewindex.com/company/ngrok/incidents/72fdr2rbz2nn.md) | none | 0 min |  |
| 2023-12-21 20:47 UTC | [dashboard.ngrok.com is degraded with some state not displaying](https://rewindex.com/company/ngrok/incidents/073pnbycjgqg.md) | minor | 48 min |  |
| 2023-11-07 11:51 UTC | [ngrok.dev resolving to incorrect name servers](https://rewindex.com/company/ngrok/incidents/gyk9v08vlsd5.md) | major | 9.9 h |  |
| 2023-11-03 01:50 UTC | [Tunnel disconnects and start failures in au and eu](https://rewindex.com/company/ngrok/incidents/qp8fgvf8lmcc.md) | major | 28 min |  |
| 2023-11-01 18:20 UTC | [Partial ap outage](https://rewindex.com/company/ngrok/incidents/xwtndhcw0jws.md) | minor | 1.0 h |  |
| 2023-09-11 16:46 UTC | [False positive on McAfee for windows binary](https://rewindex.com/company/ngrok/incidents/p3qqq01gd5kp.md) | minor | 25 h |  |
| 2023-09-11 15:30 UTC | [Events in us-cal-1 are delayed or failing to process](https://rewindex.com/company/ngrok/incidents/d4p2dn5crdnf.md) | minor | 5.0 h |  |
| 2023-09-08 00:20 UTC | [General service disruption affecting SA](https://rewindex.com/company/ngrok/incidents/cmrrryh69ply.md) | none | 18 min |  |
| 2023-09-07 00:05 UTC | [ngrok.com returning permanent redirect](https://rewindex.com/company/ngrok/incidents/gbdtwcst85dm.md) | none | 11 min |  |
| 2023-08-16 23:01 UTC | [Network connectivity issues affect high traffic customers](https://rewindex.com/company/ngrok/incidents/ln3tp7qy28cp.md) | minor | 10 min |  |
| 2023-08-15 17:57 UTC | [Some Tunnel Restarts Break Endpoints](https://rewindex.com/company/ngrok/incidents/jt902xqgmztv.md) | minor | 5.8 h |  |
| 2023-08-09 19:25 UTC | [New tunnel starts in \`jp\` failing intermittently](https://rewindex.com/company/ngrok/incidents/t8r1tgbf1zgm.md) | minor | 34 min |  |
| 2023-08-02 15:42 UTC | [Some endpoints with certificates seeing 3200 errors](https://rewindex.com/company/ngrok/incidents/sqybbdg15dch.md) | major | 1.3 h |  |
| 2023-07-13 16:28 UTC | [Investigating an issue with global routing to the sa region](https://rewindex.com/company/ngrok/incidents/30rrpjnjq8km.md) | minor | 22 min |  |
| 2023-06-29 21:16 UTC | [ngrok fallback certs being served for regional domains outside the region](https://rewindex.com/company/ngrok/incidents/6d637qkwltmx.md) | minor | 1.6 h |  |
| 2023-06-13 22:33 UTC | [Failed DNS change causing global outage](https://rewindex.com/company/ngrok/incidents/l7qcjhjy5c56.md) | critical | 20 min |  |
| 2023-05-16 02:17 UTC | [Tunnel Sessions cannot be stopped via API in JP](https://rewindex.com/company/ngrok/incidents/z27nn024h6rt.md) | minor | 38 min |  |
| 2023-05-09 22:54 UTC | [New tunnels cannot be started in the India (in) region](https://rewindex.com/company/ngrok/incidents/vz36cs2bvlj4.md) | major | 22 min |  |
| 2023-04-26 14:52 UTC | [General Service Disruption](https://rewindex.com/company/ngrok/incidents/2m7dh3j0fnc4.md) | major | 7.1 h |  |
| 2023-04-03 16:20 UTC | [Globally degraded availability](https://rewindex.com/company/ngrok/incidents/7ytnn13d58d3.md) | none | 20 min |  |
| 2023-03-29 16:00 UTC | [Intermitten availability for incoming connections in us region](https://rewindex.com/company/ngrok/incidents/d1pw0y0pnx1m.md) | minor | 0 min |  |
| 2023-03-16 03:41 UTC | [Intermittent endpoint connectivity issues](https://rewindex.com/company/ngrok/incidents/2lb1pw941fv3.md) | major | 15 min |  |
| 2023-01-19 21:05 UTC | [Partial tunnel outage](https://rewindex.com/company/ngrok/incidents/3y0t4x2zpmz3.md) | major | 47 min |  |
| 2022-12-05 20:19 UTC | [Intermittent US region agent and edge connection failures](https://rewindex.com/company/ngrok/incidents/44wd7wgvf0td.md) | minor | 53 min |  |
| 2022-12-05 19:45 UTC | [Anonymous tunnel starts have invalid endpoints](https://rewindex.com/company/ngrok/incidents/gx6b4v5f8dpr.md) | minor | 0 min |  |
| 2022-11-21 19:44 UTC | [Limits set to 0 on some parts of ngrok product](https://rewindex.com/company/ngrok/incidents/d84d5bzyl8tc.md) | minor | 34 min |  |
| 2022-11-17 18:09 UTC | [ngrok documentation is offline](https://rewindex.com/company/ngrok/incidents/x81c8vrzl7b5.md) | none | 32 min |  |
| 2022-11-01 17:12 UTC | [Emails from ngrok are delayed](https://rewindex.com/company/ngrok/incidents/swc5qzdvcb4n.md) | none | 2.6 h |  |
| 2022-08-11 16:54 UTC | [Some connections to our edge are not tunneling properly](https://rewindex.com/company/ngrok/incidents/rz573m364ntb.md) | major | 24 min |  |
| 2022-08-05 21:53 UTC | [Partial tunnel start outage](https://rewindex.com/company/ngrok/incidents/28jttlgncxyy.md) | minor | 49 min |  |
| 2022-08-05 21:30 UTC | [Partial new tunnel start outage](https://rewindex.com/company/ngrok/incidents/kqdn5s4yn541.md) | minor | 0 min |  |
| 2022-05-18 20:14 UTC | [ngrok Security Disclosure, May 2022](https://rewindex.com/company/ngrok/incidents/83z8n3p316v7.md) | none | 0 min |  |
| 2022-03-06 22:00 UTC | [Tunnel Start Failures](https://rewindex.com/company/ngrok/incidents/0vbjjvtr67hn.md) | major | 3 min |  |
| 2022-01-30 00:35 UTC | [Tunnel Service Failing](https://rewindex.com/company/ngrok/incidents/4hwny9lmpkm7.md) | critical | 1.2 h |  |
| 2021-11-01 19:05 UTC | [US region failures](https://rewindex.com/company/ngrok/incidents/ns6dr0bpsgkl.md) | minor | 2.2 h |  |
| 2021-07-22 16:14 UTC | [Tunnel startup failures in the US region](https://rewindex.com/company/ngrok/incidents/w24yc3zlb0my.md) | none | 36 min |  |
| 2021-06-21 16:07 UTC | [US tunnel performance degradation](https://rewindex.com/company/ngrok/incidents/3whp8zcz5jyh.md) | none | 3.4 h |  |
| 2021-06-10 23:00 UTC | [Partial Edge/Tunnel Outage for EU Region](https://rewindex.com/company/ngrok/incidents/wk86jxsxsnwk.md) | minor | 36 min |  |
| 2021-05-13 20:11 UTC | [US tunnel performance degradation](https://rewindex.com/company/ngrok/incidents/hpyg372405r3.md) | none | 48 min |  |
| 2021-04-27 00:09 UTC | [Partial outage in the US region](https://rewindex.com/company/ngrok/incidents/pd5htq7tncq6.md) | major | 1.4 h |  |
| 2021-04-14 18:00 UTC | [JP region outage](https://rewindex.com/company/ngrok/incidents/tlz53zjlrg00.md) | critical | 2.7 h |  |
| 2021-04-05 18:08 UTC | [Dashboard and API downtime](https://rewindex.com/company/ngrok/incidents/hpn6kfpk6yg1.md) | critical | 2 min |  |


## Charts

### Chart data: ngrok status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2021 | 8 | 3 |
| 2022 | 11 | 3 |
| 2023 | 23 | 8 |
| 2024 | 24 | 9 |
| 2025 | 18 | 8 |
| 2026 | 12 | 4 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-11 | major | 2 |
| 2023-11 | minor | 1 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 1 |
| 2024-01 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 2 |
| 2024-02 | minor | 3 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 1 |
| 2024-05 | minor | 1 |
| 2024-06 | minor | 2 |
| 2024-07 | minor | 4 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-11 | minor | 1 |
| 2024-11 | none | 1 |
| 2024-12 | major | 3 |
| 2025-01 | minor | 2 |
| 2025-03 | critical | 1 |
| 2025-03 | minor | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | major | 1 |
| 2025-07 | critical | 1 |
| 2025-07 | minor | 1 |
| 2025-07 | none | 2 |
| 2025-08 | major | 4 |
| 2025-08 | minor | 1 |
| 2025-10 | major | 1 |
| 2025-11 | minor | 1 |
| 2026-01 | minor | 1 |
| 2026-03 | major | 1 |
| 2026-03 | minor | 1 |
| 2026-04 | major | 1 |
| 2026-05 | none | 2 |
| 2026-06 | minor | 1 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 1 |
| 2026-09 | none | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-19 | Privacy policy | baseline |

---
Canonical: https://rewindex.com/company/ngrok · Markdown: https://rewindex.com/company/ngrok.md · JSON: https://rewindex.com/api/v1/companies/ngrok · Generated 2026-10-20T00:00:12.761Z