Struck in red is what ngrok removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Endpoints using traffic policies are erroneously hitting limits
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-08 19:01 UTC
AddedResolved time#5
Before: not present
After: 2026-09-08 20:26 UTC
AddedAffected components#6
Before: not present
After: Dashboard (https://dashboard.ngrok.com)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
AddedUpdateinvestigating#8
Before: not present
After: Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.