# ngrok: Major incident: Endpoints using traffic policies are erroneously hitting limits

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-08 19:01 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/w90tznpdgvdk](https://stspg.io/w90tznpdgvdk)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/46l56v6s0nzx@6b1a67599050
- Change 1 of 1 for this incident

Incident page (full timeline): [Endpoints using traffic policies are erroneously hitting limits](https://rewindex.com/company/ngrok/incidents/46l56v6s0nzx.md)
## What changed

**1. Added: Title**

```diff
+ Endpoints using traffic policies are erroneously hitting limits
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-08 19:01 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-08 20:26 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard (https://dashboard.ngrok.com)
```

**7. Added: Update** (investigating) · 2026-09-08 19:01 UTC

```diff
+ We are currently investigating an issue preventing some customers from logging in to dashboard.ngrok.com
```

**8. Added: Update** (investigating) · 2026-09-08 19:29 UTC

```diff
+ Customer endpoints using traffic policy are erroneously being flagged as hitting limits. The ngrok engineering team is currently working to resolve this issue.
```

**9. Added: Update** (investigating) · 2026-09-08 19:30 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (monitoring) · 2026-09-08 19:37 UTC

```diff
+ A fix has been deployed to all regions and endpoints using traffic policies are no longer being erroneously limited. Customers may still see notices in their dashboards warning about the limits.
```

**11. Added: Update** (resolved) · 2026-09-08 20:26 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-08 19:01 UTC | Major incident: Endpoints using traffic policies are erroneously hitting limits (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i508d840fda5eb5 · Markdown: https://rewindex.com/change/i508d840fda5eb5.md · JSON: https://rewindex.com/api/v1/changes/i508d840fda5eb5 · Generated 2026-10-20T00:48:33.951Z