Companies/ngrok/Incidents

ngrok: Agents experiencing tunnel connection errors

Affected components: Agent Connectivity - Region - USRegion - USAgent Connectivity - Region - JPRegion - JPAgent Connectivity - Region - us-cal-1Region - us-cal-1Agent Connectivity - Region - INRegion - INAgent Connectivity - Region - SARegion - SAAgent Connectivity - Region - AURegion - AUAgent Connectivity - Region - APRegion - APAgent Connectivity - Region - EURegion - EU

Timeline of updates

1. investigating2024-07-17 14:32 UTC

   Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.

2. monitoring2024-07-17 16:31 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring2024-07-17 17:38 UTC

   We are continuing to monitor for any further issues.

4. resolved2024-07-17 19:18 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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