# ngrok: Agents experiencing tunnel connection errors

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-17 14:32 UTC · Resolved: 2024-07-17 19:18 UTC · Duration: 4.8 h
- Updates: 4 · Affected components: Agent Connectivity - Region - US, Region - US, Agent Connectivity - Region - JP, Region - JP, Agent Connectivity - Region - us-cal-1, Region - us-cal-1, Agent Connectivity - Region - IN, Region - IN, Agent Connectivity - Region - SA, Region - SA, Agent Connectivity - Region - AU, Region - AU, Agent Connectivity - Region - AP, Region - AP, Agent Connectivity - Region - EU, Region - EU
- [Vendor status page: https://stspg.io/dgrldm0c97yc](https://stspg.io/dgrldm0c97yc)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2024-07-17 14:32 UTC: Agents are experiencing tunnel connection errors (3200) for a subset of users. We are investigating this issue.
- **monitoring** 2024-07-17 16:31 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2024-07-17 17:38 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-07-17 19:18 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/ngrok/incidents/xwhwv33q979v · Markdown: https://rewindex.com/company/ngrok/incidents/xwhwv33q979v.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/xwhwv33q979v · Generated 2026-10-20T00:14:07.780Z