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ngrok: OAuth, OIDC, and SAML modules for Edges degraded

MajorStatus: resolvedStarted Resolved (26 min)4 updatesstspg.io (opens in new tab)

Affected components: Endpoint Connectivity - Region - SARegion - SAEndpoint Connectivity - Region - AURegion - AUEndpoint Connectivity - Region - APRegion - APEndpoint Connectivity - Region - INRegion - INEndpoint Connectivity - Region - us-cal-1Region - us-cal-1Endpoint Connectivity - Region - USRegion - USEndpoint Connectivity - Region - EURegion - EUEndpoint Connectivity - Region - JPRegion - JP

Timeline of updates

  1. identified

    We have identified an issue with the following Edge modules that may be impacting customers' ability to access content served by the Edge: OAuth, OIDC, and SAML. We are rolling out a fix and monitoring. This issue started approximately ten minutes ago.

  2. monitoring

    Fixes are rolled out. The team will continue monitoring to confirm a full recovery.

  3. monitoring

    Customers using SAML modules may in rare cases need to clear cookies if you are seeing `BAD REQUEST` errors on login.

  4. resolved

    The system should be recovered for all users.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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