# ngrok: OAuth, OIDC, and SAML modules for Edges degraded

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-07 19:43 UTC · Resolved: 2024-02-07 20:09 UTC · Duration: 26 min
- Updates: 4 · Affected components: Endpoint Connectivity - Region - SA, Region - SA, Endpoint Connectivity - Region - AU, Region - AU, Endpoint Connectivity - Region - AP, Region - AP, Endpoint Connectivity - Region - IN, Region - IN, Endpoint Connectivity - Region - us-cal-1, Region - us-cal-1, Endpoint Connectivity - Region - US, Region - US, Endpoint Connectivity - Region - EU, Region - EU, Endpoint Connectivity - Region - JP, Region - JP
- [Vendor status page: https://stspg.io/ztsgfxldtncg](https://stspg.io/ztsgfxldtncg)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **identified** 2024-02-07 19:43 UTC: We have identified an issue with the following Edge modules that may be impacting customers' ability to access content served by the Edge: OAuth, OIDC, and SAML. We are rolling out a fix and monitoring. This issue started approximately ten minutes ago.
- **monitoring** 2024-02-07 19:59 UTC: Fixes are rolled out. The team will continue monitoring to confirm a full recovery.
- **monitoring** 2024-02-07 20:04 UTC: Customers using SAML modules may in rare cases need to clear cookies if you are seeing \`BAD REQUEST\` errors on login.
- **resolved** 2024-02-07 20:09 UTC: The system should be recovered for all users.

## Rewindex changes for this incident

- 2024-02-07 19:43 UTC: [Major incident: OAuth, OIDC, and SAML modules for Edges degraded](https://rewindex.com/change/i5698f16040afd0.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/05m0p3tr3smt · Markdown: https://rewindex.com/company/ngrok/incidents/05m0p3tr3smt.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/05m0p3tr3smt · Generated 2026-10-20T01:31:58.212Z