ngrok: Some customers are running into degraded tunnel starts in all regions
Affected components: Agent Connectivity - Region - USRegion - USAgent Connectivity - Region - JPRegion - JPAgent Connectivity - Region - us-cal-1Region - us-cal-1Agent Connectivity - Region - INRegion - INAgent Connectivity - Region - SARegion - SAAgent Connectivity - Region - AURegion - AUAgent Connectivity - Region - APRegion - APAgent Connectivity - Region - EURegion - EU
Timeline of updates
- investigating
We are currently investigating this issue.
- identified
The issue has been identified and a fix is being implemented.
- monitoring
A fix has been implemented and we are monitoring the results.
- monitoring
This incident has been resolved.
- resolved
This incident has been resolved.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).