# ngrok: Some customers are running into degraded tunnel starts in all regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-13 22:04 UTC · Resolved: 2025-08-14 00:48 UTC · Duration: 2.7 h
- Updates: 5 · Affected components: Agent Connectivity - Region - US, Region - US, Agent Connectivity - Region - JP, Region - JP, Agent Connectivity - Region - us-cal-1, Region - us-cal-1, Agent Connectivity - Region - IN, Region - IN, Agent Connectivity - Region - SA, Region - SA, Agent Connectivity - Region - AU, Region - AU, Agent Connectivity - Region - AP, Region - AP, Agent Connectivity - Region - EU, Region - EU
- [Vendor status page: https://stspg.io/30sg5y687s6n](https://stspg.io/30sg5y687s6n)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)

## Timeline of updates

- **investigating** 2025-08-13 22:04 UTC: We are currently investigating this issue.
- **identified** 2025-08-13 22:15 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-08-13 22:34 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2025-08-14 00:07 UTC: This incident has been resolved.
- **resolved** 2025-08-14 00:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-13 22:04 UTC: [Major incident: Some customers are running into degraded tunnel starts in all regions](https://rewindex.com/change/iac0d49aa4ffe4d.md)


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Canonical: https://rewindex.com/company/ngrok/incidents/pwnq9g53xvrc · Markdown: https://rewindex.com/company/ngrok/incidents/pwnq9g53xvrc.md · JSON: https://rewindex.com/api/v1/companies/ngrok/incidents/pwnq9g53xvrc · Generated 2026-10-20T01:33:15.793Z