ChangesngrokSome customers are running into degraded tunnel starts in all regions
ngrok: Major incident: Some customers are running into degraded tunnel starts in all regions
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what ngrok removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Some customers are running into degraded tunnel starts in all regions
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-08-13 22:04 UTC
Before: not present
After: 2025-08-14 00:48 UTC
Before: not present
After: Agent Connectivity - Region - AP, Agent Connectivity - Region - AU, Agent Connectivity - Region - EU, Agent Connectivity - Region - IN, Agent Connectivity - Region - JP, Agent Connectivity - Region - SA, Agent Connectivity - Region - US, Agent Connectivity - Region - us-cal-1, Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, August 13, 2025
1 incident change
- MajorMajor incident
Some customers are running into degraded tunnel starts in all regionsthis change