# ngrok: Major incident: Some customers are running into degraded tunnel starts in all regions

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-13 22:04 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/30sg5y687s6n](https://stspg.io/30sg5y687s6n)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/pwnq9g53xvrc@7694d822e0da
- Change 1 of 1 for this incident

Incident page (full timeline): [Some customers are running into degraded tunnel starts in all regions](https://rewindex.com/company/ngrok/incidents/pwnq9g53xvrc.md)
## What changed

**1. Added: Title**

```diff
+ Some customers are running into degraded tunnel starts in all regions
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-13 22:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-14 00:48 UTC
```

**6. Added: Affected components**

```diff
+ Agent Connectivity - Region - AP, Agent Connectivity - Region - AU, Agent Connectivity - Region - EU, Agent Connectivity - Region - IN, Agent Connectivity - Region - JP, Agent Connectivity - Region - SA, Agent Connectivity - Region - US, Agent Connectivity - Region - us-cal-1, Region - AP, Region - AU, Region - EU, Region - IN, Region - JP, Region - SA, Region - US, Region - us-cal-1
```

**7. Added: Update** (investigating) · 2025-08-13 22:04 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (identified) · 2025-08-13 22:15 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2025-08-13 22:34 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (monitoring) · 2025-08-14 00:07 UTC

```diff
+ This incident has been resolved.
```

**11. Added: Update** (resolved) · 2025-08-14 00:48 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-13 22:04 UTC | Major incident: Some customers are running into degraded tunnel starts in all regions (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iac0d49aa4ffe4d · Markdown: https://rewindex.com/change/iac0d49aa4ffe4d.md · JSON: https://rewindex.com/api/v1/changes/iac0d49aa4ffe4d · Generated 2026-10-20T00:00:14.829Z