Changes / Jupyter (Anaconda) / Authenticated users receiving a 500 error

Jupyter (Anaconda): Critical incident: Authenticated users receiving a 500 error

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Authenticated users receiving a 500 error
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-09-24 16:09 UTC
AddedResolved time#5
Before: not present
After: 2024-09-24 16:49 UTC
AddedAffected components#6
Before: not present
After: Anaconda.org - Anaconda.org Front End Web Service, Front End Web Service - anaconda.org
AddedUpdateinvestigating#7
Before: not present
After: Investigating an issue related to authentication on the UI which throws an error and makes the UI unusable
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateresolved#9
Before: not present
After: Identified the root cause of the authentication issue on the backend and anaconda.org is functioning correctly again.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Critical incident: Authenticated users receiving a 500 error (this change)Major incident

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