# Jupyter (Anaconda): Critical incident: Authenticated users receiving a 500 error

**Summary:** Anaconda.org reported a critical outage in which authenticated users received 500 errors, making the UI unusable, from 2024-09-24 16:09 UTC to 2024-09-24 16:49 UTC (40 min). The vendor identified the authentication issue’s root cause on the backend and confirmed anaconda.org was functioning correctly again. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-09-24 16:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/w1xddyrlhh67](https://stspg.io/w1xddyrlhh67)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/4kdwxhmy5nk1@d0fd09c6a0c6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Authenticated users receiving a 500 error
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-09-24 16:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-09-24 16:49 UTC
```

**6. Added: Affected components**

```diff
+ Anaconda.org - Anaconda.org Front End Web Service, Front End Web Service - anaconda.org
```

**7. Added: Update** (investigating) · 2024-09-24 16:09 UTC

```diff
+ Investigating an issue related to authentication on the UI which throws an error and makes the UI unusable
```

**8. Added: Update** (investigating) · 2024-09-24 16:11 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2024-09-24 16:49 UTC

```diff
+ Identified the root cause of the authentication issue on the backend and anaconda.org is functioning correctly again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-09-24 16:09 UTC | Critical incident: Authenticated users receiving a 500 error (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i463e592178a2be · Markdown: https://rewindex.com/change/i463e592178a2be.md · JSON: https://rewindex.com/api/v1/changes/i463e592178a2be · Generated 2026-10-18T01:39:42.462Z