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Jupyter (Anaconda): Authenticated users receiving a 500 error

Impact: criticalStatus: resolvedStarted Resolved (40 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Anaconda.org reported a critical outage in which authenticated users received 500 errors, making the UI unusable, from 2024-09-24 16:09 UTC to 2024-09-24 16:49 UTC (40 min). The vendor identified the authentication issue’s root cause on the backend and confirmed anaconda.org was functioning correctly again.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Anaconda.org - Anaconda.org Front End Web ServiceFront End Web Service - anaconda.org

Timeline of updates

  1. investigating

    Investigating an issue related to authentication on the UI which throws an error and makes the UI unusable

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    Identified the root cause of the authentication issue on the backend and anaconda.org is functioning correctly again.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jupyter (Anaconda) profile · Recent Jupyter (Anaconda) incidents · Markdown · JSON