# Jupyter (Anaconda): Authenticated users receiving a 500 error

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-09-24 16:09 UTC · Resolved: 2024-09-24 16:49 UTC · Duration: 40 min
- Updates: 3 · Affected components: Anaconda.org - Anaconda.org Front End Web Service, Front End Web Service - anaconda.org
- [Vendor status page: https://stspg.io/w1xddyrlhh67](https://stspg.io/w1xddyrlhh67)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)

## Summary

Anaconda.org reported a critical outage in which authenticated users received 500 errors, making the UI unusable, from 2024-09-24 16:09 UTC to 2024-09-24 16:49 UTC (40 min). The vendor identified the authentication issue’s root cause on the backend and confirmed anaconda.org was functioning correctly again. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-09-24 16:09 UTC: Investigating an issue related to authentication on the UI which throws an error and makes the UI unusable
- **investigating** 2024-09-24 16:11 UTC: We are continuing to investigate this issue.
- **resolved** 2024-09-24 16:49 UTC: Identified the root cause of the authentication issue on the backend and anaconda.org is functioning correctly again.

## Rewindex changes for this incident

- 2024-09-24 16:09 UTC: [Critical incident: Authenticated users receiving a 500 error](https://rewindex.com/change/i463e592178a2be.md)


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Canonical: https://rewindex.com/company/jupyter-anaconda/incidents/4kdwxhmy5nk1 · Markdown: https://rewindex.com/company/jupyter-anaconda/incidents/4kdwxhmy5nk1.md · JSON: https://rewindex.com/api/v1/companies/jupyter-anaconda/incidents/4kdwxhmy5nk1 · Generated 2026-10-18T10:46:15.235Z