ChangesCourierDelayed Message Processing
Courier: Major incident: Delayed Message Processing
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.
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After: Delayed Message Processing
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After: major
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After: resolved
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After: 2024-10-24 22:38 UTC
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After: 2024-10-25 02:48 UTC
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After: API, Courier - API
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After: Courier has identified a delay in message processing for the messages API. We are currently investigating the root cause and will update you periodically.
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After: We are continuing to monitor the root cause of the delayed message processing.
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After: The team is still investigating and discussing the root cause internally. Messages are experiencing longer than normal processing times.
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After: The team has identified the issue and is rolling out a fix for the message delays.
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After: Fix has been deployed and will be live in around 1hr.
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After: The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.
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After: A fix has been implemented and delivery times are beginning to returning to expected levels. The team will continue to monitor.
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After: This incident has been resolved
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Thursday, October 24, 2024
1 incident change
- MajorMajor incident
Delayed Message Processingthis change