Changes / Opsgenie / Reported issues with OEC functionality

Opsgenie: Major incident: Reported issues with OEC functionality

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Reported issues with OEC functionality
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-09-24 19:55 UTC
AddedResolved time#5
Before: not present
After: 2024-09-24 20:54 UTC
AddedAffected components#6
Before: not present
After: EU - Outgoing Integration Flow, Outgoing Integration Flow, US - Outgoing Integration Flow
AddedUpdateinvestigating#7
Before: not present
After: We've been notified that a number of OEC clients have been failing to create Jira tickets. We're currently investigating the issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: We've identified a recent change that has broken some endpoint routing configurations and caused OEC endpoint requests to be directed to wrong service. We're reverting that change on production at the moment.
AddedUpdatemonitoring#10
Before: not present
After: We reverted the faulty routing configuration change and started getting traffic on OEC endpoints
AddedUpdateresolved#11
Before: not present
After: We've verified that OEC endpoints are back online.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Reported issues with OEC functionality (this change)Major incident

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