Companies / Opsgenie / changes
Opsgenie change history
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Disrupted Opsgenie/JSM availability A critical Opsgenie/Jira Service Management disruption delayed alert notifications and prevented viewing alerts, affecting EU and US web/mobile applications. Recorded start: 2026-09-14 16:46 UTC; resolved: 2026-09-14 17:43 UTC; duration: 57 min. The postmortem also named Compass and attributed the disruption to long-running core-service transactions causing thread pool exhaustion and unresponsive requests. | Major incident | |
| Major incident: Issues with Microsoft Teams notifications for Opsgenie customers Opsgenie reported a major Microsoft Teams notification outage for standalone customers, starting 2026-08-27 10:26 UTC and resolved 2026-09-03 06:06 UTC (6 days 19 h); Jira Service Management Operations was unaffected. An external partner’s operational error caused the issue; partner corrective measures restored service, though customers still affected were directed to restore their integration. | Major incident | |
| Major incident: Atlassian Cloud Services impacted Opsgenie reported a major outage affecting Atlassian Cloud services, including alerting, APIs and notification delivery, from 2025-10-20 07:56 UTC until resolution at 2025-10-21 05:24 UTC. Customers might have been unable to create support tickets; recovery updates noted backlogged items being processed and confirmed the support portal was fully functional. | Major incident | |
| Major incident: Delays observed at JSM, Opsgenie and Compass alert search functionality in US Region Opsgenie reported major US Region alert-search delays affecting JSM, Opsgenie and Compass, plus degraded web experiences and Alert Rest API performance. The incident started 2025-09-10 15:23 UTC and resolved 2025-09-11 18:45 UTC after a fix was deployed. Alerts continued notifying users, though responder names could be missing. | Major incident | |
| Major incident: EU OpsGenie API calls having intermittent routing issues | Major incident | |
| Major incident: Reported issues with OEC functionality | Major incident | |
| Critical incident: Users are experiencing reCaptcha errors while signing up | Major incident | |
| Major incident: Some products are hard down | Major incident | |
| Major incident: Error responses across multiple Cloud products | Major incident | |
| Major incident: Opsgenie SAML login at eu region is not working | Major incident | |
| Major incident: Major outages in heartbeat services pinging via email and email integration in EU region | Major incident | |
| Major incident: IOS based Alert Notifications delivered as non-critical | Major incident | |
| Major incident: Atlassian Account login issues | Major incident | |
| Major incident: Intermittent errors during login for some customers | Major incident | |
| Major incident: Partial Outage in Schedule API | Major incident | |
| Major incident: Delays in Android push notifications | Major incident | |
| Major incident: Observing delays in incoming webhook integration processing in EU region | Major incident | |
| Major incident: Android users of Jira, Confluence and Opsgenie app with Compromised device check feature turned on is getting locked out of their app | Major incident |